Field Services Analyst

Collaborate Recruitment; Sydney; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Zusammenfassung

Collaborate Recruitment is seeking a Field Services Analyst to provide onsite IT support in the Sydney area. You will act as the face of IT for the Sydney office and help deliver a high-quality digital workplace experience at site level.

The role involves proactively improving end-user productivity, acting as a trusted liaison between business operations and IT services, and identifying recurring issues to drive site-level improvements across NSW.

Qualifikationen

• Previous experience in Desktop Support / Field Service Support
• ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment
• Knowledge of emerging technology trends such as: Endpoint Management (Intune, Autopilot), Modern Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
• Demonstrated resilience and ability to quickly engage with change
• Ability to positively support and encourage others through changeAn excellent understanding of how technology can enable business process to drive business benefit.
• Stakeholder engagement and influencing skills
• Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
• Exceptional Customer Service skills

Aufgaben

• Provide onsite IT support and be the face of IT for the Sydney office.
• Deliver a high-quality digital workplace experience at site level and proactively improve end-user productivity.
• Act as a trusted advisor linking business operations with IT services.
• Identify recurring issues to eliminate root causes and drive site-level service improvements.

Kenntnisse

Desktop Support

Field Service

ITIL Foundation

Intune

Autopilot

Microsoft 365

Azure AD

Entra

Asset Management

Customer Service

Stakeholder Engagement

Jobbeschreibung

2mo ago , from Collaborate Recruitment Pty Ltd

• Permanent role| Based in Enfield, Sydney|5 days onsite| Full Licence
• Previous experience in Desktop / Field Service Support
• Able to travel to various site within NSW |Be the face of IT

Our client is looking for a Field Services Analyst who will be responsible for providing onsite IT support as well as being an advocate and the face of IT for their Sydney office.

The key focus of the role is to be responsible for delivering a high-quality digital workplace experience at site level, proactively improve end-user productivity, and act as a trusted advisor linking business operations with IT services.

The role will also be responsible for proactively identifying recurring issues to eliminate root causes and to drive site level service improvements.

---Must be able to travel to various to sites within the Sydney metropolitan area (full licence required and pool car available)

Key Skills Required:

• Previous experience in Desktop Support / Field Service Support
• ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment
• Knowledge of emerging technology trends such as: Endpoint Management (e.g. Intune, Autopilot), Modern Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
• Demonstrated resilience and ability to quickly engage with change
• Ability to positively support and encourage others through changeAn excellent understanding of how technology can enable business process to drive business benefit.
• Stakeholder engagement and influencing skills
• Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
• Exceptional Customer Service skills