Field Application Engineer

ASUS; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

ASUS is seeking an experienced Field Application Engineer to join the System Commercial Business Group in New South Wales. You will support Account Managers, SI and resellers on product inquiries, build ecosystem solutions, and ensure partner satisfaction.

Responsibilities include evaluating IT equipment, building PoC solutions, providing on-site and remote support, and delivering technical training. Occasional interstate and international travel may be required.

Qualifications

• 5+ years in IT help desk, MSP, IT administration, or hardware repair.
• Knowledge of IT hardware solutions is essential.
• Microsoft and Google deployment services (Autopilot, Pre-deployment, Zero touch enrolment, DFCI, SCCM package customization and verification)
• Intune management (Device and App management, Policy deployment, End point security)
• Windows SOE/MOE customization and verification
• BIOS management and firmware updates
• Strong written and verbal communication skills
• Australian citizen or permanent resident with unlimited working rights within Australia
• No recruitment agency please!

Responsibilities

• Support Account Managers, SI and resellers on product related enquiry and build ASUS commercial solutions.
• Build Proof of Concept Solutions and perform evaluation, benchmarking and optimisation of IT equipment.
• Provide on-site and remote technical support to customers and ensure successful implementation.
• Prepare training materials and conduct technical training for clients.
• Attend regular service review meetings with account management teams and commercial clients.
• Report technical information to ASUS HQ for product and software improvements.
• Travel interstate as required and occasional international travel to events and meetings.
• Maintain documentation and knowledge base for internal teams.

Skills

IT help desk

MSP experience

IT administration

Hardware repair

Intune management

Autopilot

SCCM

UEFI

Education

Tertiary qualifications

Tools

Autopilot

SCCM

Intune

Windows Deployment

Job description

ASUS, a technology-oriented company blessed with one of the world's top R&D teams, is renowned for high-quality products and cutting-edge innovation. As a leading company in the new digital era, ASUS offers a complete product portfolio to compete in the new millennium. We are currently seeking an experienced and passionate Field Application Engineer to join our System Commercial Business Group in New South Wales, reporting to the Head of Commercial – SYS BG.

The purpose of this role is to support Account Managers, SI and resellers on product related enquiry, build up ECO system to complete ASUS commercial solution offerings, guarantee the highest standard of partner satisfaction, be proactive in fostering collaboration between internal teams, service, resellers, and commercial customers.

Key aspects of the role are including but not limited to:

• Support the Regional Team by facilitating the introduction of ICT products and communicating effectively.
• Conferring with clients and engineers to assess equipment needs and determine system requirements.
• Maintain knowledge of industry trends and client needs and communicate information to appropriate internal stakeholders.
• Building Proof of Concept Solutions.
• Resolving technical challenges identified in field operations.
• Collaborating with internal stakeholders to manage the highest standards of SLA;
• Performing evaluation, benchmarking, and optimisation of IT equipment.
• Performing evaluation of commercial customer satisfaction in all verticals.
• Reporting technical information to ASUS HQ for product and software support improvements.
• Preparing and attending regular service review meetings with account management teams and commercial clients.
• Establish training materials, agenda and conduct technical training for clients
• Conduct interstate travel as required to support commercial activities, client engagements, and team collaboration across Australia.
• Conduct occasional international travel to attend industry events, partner meetings, and key business conferences as required.
• Perform other work-related duties as assigned

Qualifications:

• Tertiary qualifications
• 5 years'+ IT help desk, MSP, IT administration, hardware repair experience
• Knowledge and understanding of the IT hardware solutions is essential:
• Microsoft and Google deployment services (Autopilot, Pre-deployment, Zero touch enrolment, DFCI, SCCM package customization and verification)
• Intune management (Device and App management, Policy deployment, End point security, etc)
• Windows SOE/MOE customization and verification
• Absolute Persistence 2.0 in UEFI
• BIOS management and Firmware updates
• Other technical solutions
• Product Demonstrations: Delivered detailed product demonstrations to potential clients, highlighting key features and benefits.
• Customer Training: Conducted training sessions and workshops for customers to enhance their understanding and usage of products.
• Technical Support: Provided on-site and remote technical support to customers, ensuring the successful implementation and integration of company products.
• Feedback Collection: Gathered customer feedback and communicated it to the product development, service team, to drive continuous improvement.
• Documentation: Created and maintained technical documentation, including user manuals, installation guides, and troubleshooting procedures.
• Proof of concept solutions
• Strong written and verbal communication skills are required.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders
• Great problem-solving skills, attention to detail, and time management skills
• Australian citizen or permanent resident with unlimited working rights within Australia, no overseas applicants.
• No recruitment agency please!

An attractive package will be offered for the most suitable candidate and high performance will be rewarded accordingly.