Field Solutions Engineer - ICT & IT Hardware (ANZ Travel)

ASUS; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

ASUS is seeking an experienced Field Application Engineer to join the System Commercial Business Group in New South Wales. You will support Account Managers, SI and resellers on product inquiries, build ecosystem solutions, and ensure partner satisfaction.

Responsibilities include evaluating IT equipment, building PoC solutions, providing on-site and remote support, and delivering technical training. Occasional interstate and international travel may be required.

Qualifications

• 5+ years in IT help desk, MSP, IT administration, or hardware repair.
• Knowledge of IT hardware solutions is essential.
• Microsoft and Google deployment services (Autopilot, Pre-deployment, Zero touch enrolment, DFCI, SCCM package customization and verification)
• Intune management (Device and App management, Policy deployment, End point security)
• Windows SOE/MOE customization and verification
• BIOS management and firmware updates
• Strong written and verbal communication skills
• Australian citizen or permanent resident with unlimited working rights within Australia
• No recruitment agency please!

Responsibilities

• Support Account Managers, SI and resellers on product related enquiry and build ASUS commercial solutions.
• Build Proof of Concept Solutions and perform evaluation, benchmarking and optimisation of IT equipment.
• Provide on-site and remote technical support to customers and ensure successful implementation.
• Prepare training materials and conduct technical training for clients.
• Attend regular service review meetings with account management teams and commercial clients.
• Report technical information to ASUS HQ for product and software improvements.
• Travel interstate as required and occasional international travel to events and meetings.
• Maintain documentation and knowledge base for internal teams.

Skills

IT help desk

MSP experience

IT administration

Hardware repair

Intune management

Autopilot

SCCM

UEFI

Education

Tertiary qualifications

Tools

Autopilot

SCCM

Intune

Windows Deployment

Job description

ASUS is seeking an experienced Field Application Engineer to join the System Commercial Business Group in New South Wales. You will support Account Managers, SI and resellers on product inquiries, build ecosystem solutions, and ensure partner satisfaction.

Responsibilities include evaluating IT equipment, building PoC solutions, providing on-site and remote support, and delivering technical training. Occasional interstate and international travel may be required.