Customer Service & Admin Support Officer – Front Desk

Chandler Macleod; City of Melbourne; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

ASAP Start

12-month assignment

Footscray office

Job summary

Chandler Macleod is supporting a Federal Government agency in Footscray, VIC, to recruit a customer-focused receptionist. The role involves handling participant enquiries at the counter and via self-help kiosks, managing the office inbox, appointments, and phone queries, and ensuring accessible facilities for participants.

You will bring experience in reception or front-desk customer service, strong communication and teamwork, and proficiency with Microsoft Office.

Qualifications

• Experience in a reception or face-to-face customer service environment.
• Ability to work in a team and communicate effectively.
• Ability to manage conflict and conduct difficult/sensitive conversations.
• Proficiency with Microsoft Suite (Excel, Word, Outlook, Teams).
• Ability to learn new systems and processes.

Responsibilities

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

Skills

Customer service

Reception

Communication

Conflict management

Microsoft Office

Tools

Microsoft Office

Job description

Chandler Macleod is supporting a Federal Government agency in Footscray, VIC, to recruit a customer-focused receptionist. The role involves handling participant enquiries at the counter and via self-help kiosks, managing the office inbox, appointments, and phone queries, and ensuring accessible facilities for participants.

You will bring experience in reception or front-desk customer service, strong communication and teamwork, and proficiency with Microsoft Office.