Front Desk & Participant Support – Disability Services (Full-Time)

Talent Corp; Greater Dandenong; Vor Ort; AUD 44.000 - 63.000; Vollzeit

Zusammenfassung

Talent International in Dandenong is seeking a Participant Support Officer to assist a federal government agency supporting people with disability. The role blends reception, customer service and administration to help participants access information and services while keeping day-to-day office activities running smoothly.

You will be a key contact for participants, handling enquiries in person, by phone and email with patience and empathy.

Qualifikationen

• Strong customer service and administration skills with a professional approach.
• Clear written and verbal communication, ability to support people with different needs.
• Good organisation, attention to detail and ability to prioritise tasks.
• Experience handling confidential information and working in a team.

Aufgaben

• Providing front-of-house and reception support, including helping participants access online services.
• Responding to enquiries, providing clear information and referring people to appropriate government or community services.
• Managing a shared inbox, telephone enquiries and appointment bookings.
• Supporting participant matters by completing administrative and planning tasks within established procedures.
• Coordinating accessible meeting spaces and office facilities.
• Maintaining accurate records, completing data entry and following up outstanding actions.
• Recording complaints and feedback in relevant business systems.

Kenntnisse

Customer service

Administration

Data entry

Confidentiality

Teamwork

Tools

Microsoft Office

Jobbeschreibung

Talent International in Dandenong is seeking a Participant Support Officer to assist a federal government agency supporting people with disability. The role blends reception, customer service and administration to help participants access information and services while keeping day-to-day office activities running smoothly.

You will be a key contact for participants, handling enquiries in person, by phone and email with patience and empathy.