Public Service Admin & Front Desk Coordinator

Chandler Macleod; City Of Rockingham; On-site; AUD 44,000 - 63,000; Full time

Job summary

Chandler Macleod is seeking a customer-focused receptionist for a Federal Government agency in Rockingham, WA. The role involves front-desk support, assisting participants, handling enquiries, and coordinating appointments in a busy office environment.

You will manage a shared inbox, update records, and help with data entry while delivering courteous service. The position offers full-time hours, Monday to Friday, ASAP start, and a 12-month assignment with potential extension, with $38.89 per

Qualifications

• Experience in reception or front-desk customer service.
• Ability to work effectively in a team.
• Strong communication and customer service skills.
• Ability to manage conflict and difficult conversations.
• Proficient with Microsoft Office suite (Excel, Word, Outlook, Teams).
• Demonstrates initiative and ability to work independently.
• Willingness to learn new systems and processes.

Responsibilities

• Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
• Provide counter/reception support for the local office including participant enquiries in self-help kiosks and online support.
• Resolve customer enquiries and refer to appropriate government or community services as needed.
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments and ensure facilities are accessible for participants.
• Undertake research, investigations and prepare reports and correspondence.
• Perform data entry and ensure follow-up is completed.
• Receive and record complaints and other feedback in the Agency systems.

Skills

Reception experience

Customer service

Teamwork

Conflict management

MS Office

Independent work

Learning new systems

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Chandler Macleod is seeking a customer-focused receptionist for a Federal Government agency in Rockingham, WA. The role involves front-desk support, assisting participants, handling enquiries, and coordinating appointments in a busy office environment.

You will manage a shared inbox, update records, and help with data entry while delivering courteous service. The position offers full-time hours, Monday to Friday, ASAP start, and a 12-month assignment with potential extension, with $38.89 per