Family Support Worker - Rockhampton

CatholicCare Central Queensland; Rockhampton Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Ongoing training

Superannuation

Job summary

CatholicCare Central Queensland – Rockhampton QLD is seeking a compassionate Family Support Worker to join our team. You will provide practical support, case management and services to vulnerable families within the Secondary Family Support program funded by the Department of Child Safety, Seniors and Disability Services.

You will work with parents to strengthen parenting skills, identify challenges and connect families with services to improve child safety and wellbeing.

Qualifications

• Diploma in Social, Community or Human Services or equivalent experience.
• Experience in case management, client support and professional case note writing.
• Strong communication, problem-solving and conflict-management skills.
• Understanding of issues affecting vulnerable children and families including domestic violence.
• Ability to manage confidential information and maintain client documentation.
• Cultural capability and respect for Aboriginal and Torres Strait Islander families.
• Confidence using digital systems and reporting requirements.
• Current Queensland C Class driver's licence.

Responsibilities

• Manage a caseload of families with intake, assessment, support and referrals.
• Strengthen parenting skills, family relationships and children's wellbeing.
• Develop plans that build family capacity, resilience and confidence.
• Identify concerns relating to child safety and family violence.
• Connect families with community services and supports.
• Maintain accurate case notes and program reporting.
• Build relationships with government agencies and service providers.
• Participate in interagency meetings and local networks.

Skills

Case management

Client support

Communication skills

Problem-solving

Conflict-management

Cultural capability

Digital systems

Driver's license

Education

Diploma in Social, Community or Human Services

Job description

CatholicCare Central Queensland – Rockhampton QLD

• Make a meaningful difference in the lives of children and families in your community.
• $40.49–$43.42 per hour + superannuation + Salary packaging to increase your take-home pay
• Ongoing training, professional development and support

Make a meaningful difference that matters

Are you passionate about helping families overcome challenges, build resilience and create safer, more positive futures for their children?

CatholicCare Central Queensland is seeking a compassionate and motivated Family Support Worker to join our team in Rockhampton. This is an opportunity to use your skills and experience to support vulnerable families, strengthen parenting capacity and help children and young people thrive.

About the Role

Working within our Secondary Family Support program, funded by the Department of Child Safety, Seniors and Disability Services, you will provide practical support and case management to children, young people and families experiencing vulnerability.

You will work alongside parents and carers to identify challenges, build on family strengths, develop practical strategies and connect families with the services they need.

Through early intervention and collaborative support, you will help families navigate difficult circumstances, strengthen relationships and improve their overall wellbeing.

What You'll Be Doing

• Manage a caseload of families, providing intake, assessment, support and referrals tailored to their needs.
• Work alongside parents and carers to strengthen parenting skills, family relationships and children's wellbeing.
• Develop support plans that build family capacity, resilience and confidence in managing challenges.
• Identify and respond appropriately to concerns relating to child safety, domestic and family violence and other risks to family wellbeing.
• Connect families with community services and support networks to encourage independence and community participation.
• Maintain accurate case notes, client records and program reporting in accordance with funding and organisational requirements.
• Build effective working relationships with government agencies, community organisations and other service providers.
• Participate in interagency meetings and local networks to improve outcomes for children and families.

What you'll bring

You are a relationship-focused professional who can engage families with empathy, maintain appropriate boundaries and work collaboratively to achieve positive outcomes.

You will have:

• A Diploma in Social, Community or Human Services, or equivalent relevant experience, skills and knowledge.
• Experience in case management, client support and professional case note writing.
• Strong communication, problem-solving and conflict-management skills.
• An understanding of issues affecting vulnerable children and families, including domestic and family violence and child safety concerns.
• The ability to manage confidential information and maintain accurate client documentation.
• Cultural capability and a commitment to working respectfully with Aboriginal and Torres Strait Islander families and people from diverse backgrounds.
• Confidence using digital systems and meeting reporting requirements.
• A current Queensland C Class driver's licence.

At CatholicCare, your work has a purpose. You'll have the opportunity to make a meaningful contribution to families in your local community while continuing to grow professionally.

You'll also benefit from:

• Competitive hourly remuneration of $40.49–$43.42 plus superannuation.
• Salary packaging options of up to $18,550 per FBT year, subject to eligibility and applicable rules.
• Ongoing training and professional development opportunities.
• The opportunity to work collaboratively with families, community partners and a dedicated team.

CatholicCare Central Queensland is unable to offer visa sponsorship for this role. Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to satisfactory completion of the relevant screening and background checks required for the position, including an Australian Federal Police check, an NDIS Worker Screening Check and a Blue Card for working with children, as applicable and required, prior to commencement.