Family Support Case Manager – Trauma‑Informed

Impact Community Services; Hervey Bay; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fortnightly RDO

Salary packaging up to $18,500/yr

Birthday bonus day off

Donate 2 hours/month to charity

Career advancement opportunities

Leadership programs

Leaders Lab

Employee Assistance Program

Gym membership

Working with Children clearance costre

Job summary

IMPACT Community Services in Hervey Bay, QLD, is seeking a Case Manager for our Intensive Family Support program. This full-time, fixed-term role runs until 30 June 2027 with potential extension, to support vulnerable families to safely care for children and achieve positive outcomes.

You will work with families facing domestic violence and child protection concerns, conduct assessments, provide home-based support, and collaborate with DFV practitioners and Child Safety.

Qualifications

• Bachelor level degree in Human Services or related discipline.
• Experience supporting vulnerable families or understanding family violence and child protection.
• Excellent interpersonal and communication skills with the ability to advocate and negotiate.
• Knowledge of trauma-informed, culturally safe practice

Responsibilities

• Work directly with families experiencing domestic and family violence, trauma and child protection concerns.
• Support families to create positive, sustainable change and improve safety and wellbeing outcomes for children.
• Conduct comprehensive assessments, case planning and goal setting with vulnerable families.
• Undertake home visits and provide practical, strengths-based support in the community.
• Collaborate with specialist DFV practitioners, Child Safety and other community agencies.
• Manage caseload within a supportive multidisciplinary team.
• Apply trauma-informed, culturally safe and family-centred practice approaches.

Skills

Case management

Interpersonal skills

Communication

Cultural safety

Education

Bachelor's degree in Human Services or related

Job description

IMPACT Community Services in Hervey Bay, QLD, is seeking a Case Manager for our Intensive Family Support program. This full-time, fixed-term role runs until 30 June 2027 with potential extension, to support vulnerable families to safely care for children and achieve positive outcomes.

You will work with families facing domestic violence and child protection concerns, conduct assessments, provide home-based support, and collaborate with DFV practitioners and Child Safety.