Trauma-Informed Case Manager – Youth & FDV

MA MISSION AUSTRALIA; City Of Greater Geraldton; On-site; AUD 80,000 - 109,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Fitness passport

Additional annual leave

Mission Australia day off variety

Job summary

Mission Australia in Geraldton is seeking a Case Manager within the Safe Steps service to deliver trauma-informed, client-centred support to individuals, children and young people affected by family and domestic violence. This on-site role requires professional judgement, strong ethics and the ability to manage sensitive cases with confidentiality.

You will conduct intake, assessment, develop holistic case plans, provide advocacy and work with families, schools and services to promote safety,

Qualifications

• A Degree or Diploma in Social Welfare, Social Science, Youth Work, Community Services, or related field.
• 1–2 years of experience in family and domestic violence, youth work, or case management.
• First Aid & CPR Certificate is required.
• Full driver licence with no restrictions.
• National police history check, qualifications, and referee checks.

Responsibilities

• Provide trauma informed, culturally safe, non clinical psychosocial support to children and young people aged 12 to 25 years affected by FDV.
• Deliver end to end case management: intake, assessment, holistic case plans, and regular progress reviews.
• Manage active caseload with individualized safety and case management plans.
• Conduct home visits and outreach in safe community settings with trauma informed approach.
• Provide advocacy, practical assistance and referrals to housing, Centrelink, Medicare and other supports.
• Apply understanding of disability intersections with FDV to remove barriers.
• Build relationships with disability organisations and referral pathways.
• Maintain confidential client records in line with privacy and organisational requirements.

Skills

Trauma-informed practice

Aboriginal culture awareness

Strong communication

Independent working style

Multidisciplinary collaboration

Resilience & adaptability

Education

Degree or Diploma in Social Welfare/Social Science/Youth Work/Community Services

Job description

Mission Australia in Geraldton is seeking a Case Manager within the Safe Steps service to deliver trauma-informed, client-centred support to individuals, children and young people affected by family and domestic violence. This on-site role requires professional judgement, strong ethics and the ability to manage sensitive cases with confidentiality.

You will conduct intake, assessment, develop holistic case plans, provide advocacy and work with families, schools and services to promote safety,