Family Experiences Host: Games, Events & Play

Sea Life; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Corporate benefits including free attr

Domestic and global career development

Job summary

Merlin Entertainments is recruiting a Games & Experiences Host for our Darling Harbour attractions. You will drive guest engagement, sell tickets, explain game operations, and support events for groups and families.

You will work across multiple outlets, ensuring exceptional guest service, fast problem solving, and smooth operations. Shifts include early mornings and evenings, with weekend and NSW school holiday availability.

Qualifications

• Experience in guest-facing roles with KPI targets.
• Experience in entertainment with families and children is a plus.
• Ability to navigate computer systems and POS/ticketing platforms.

Responsibilities

• Approaching guests and driving spends.
• Maintaining KPI metrics and guest satisfaction.
• Facilitating events and birthday parties.
• Supporting the Commercial team to deliver a great guest experience.
• Providing front-line guest service including selling tickets and explaining game operations.
• Managing and troubleshooting ticketing systems.
• Assisting with guest queries.
• Checking in groups and parties.
• Logging and escalating incidents, maintenance and IT issues.
• Keeping work areas clean and organized across Commercial spaces.
• Complying with health and safety procedures.
• Contributing to a positive, guest-focused team culture.

Skills

Guest-facing experience

Sales experience

Multi-tasking

Strong communication

Tools

Ticketing systems

Job description

Merlin Entertainments is recruiting a Games & Experiences Host for our Darling Harbour attractions. You will drive guest engagement, sell tickets, explain game operations, and support events for groups and families.

You will work across multiple outlets, ensuring exceptional guest service, fast problem solving, and smooth operations. Shifts include early mornings and evenings, with weekend and NSW school holiday availability.