Guest Experience Host: Immersive Games & Parties

Merlin Entertainments; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Corporate benefits: free attraction/ma

Global opportunities in tourism and at

Job summary

Merlin Entertainments is seeking a Games & Experiences Host at our Darling Harbour Attractions. You will welcome guests, drive spend, assist with ticketing and run events and birthday parties, delivering memorable experiences across Immersive GameBox and SEA LIFE Virtual Reality.

You will work weekends, have NSW school holiday availability, and enjoy a dynamic, guest-focused team environment with opportunities to develop in tourism and attractions.

Responsibilities

• Approaching guests & driving spends
• Maintain high KPI standards (revenue per capita, hit rates, guest satisfaction)
• Facilitate events & birthday parties
• Support Commercial team to deliver guest experience
• Provide front-line guest service: selling tickets, explaining game operations
• Assist with guest queries
• Log and escalate incidents, maintenance and IT issues
• Keep work areas across Commercial spaces clean and organised

Job description

Merlin Entertainments is seeking a Games & Experiences Host at our Darling Harbour Attractions. You will welcome guests, drive spend, assist with ticketing and run events and birthday parties, delivering memorable experiences across Immersive GameBox and SEA LIFE Virtual Reality.

You will work weekends, have NSW school holiday availability, and enjoy a dynamic, guest-focused team environment with opportunities to develop in tourism and attractions.