Games and Experiences Host

Merlin Entertainments; Sydney; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Free access to attractions worldwide

Domestic and global career development

Play-driven company culture

Job summary

Merlin Entertainments in Sydney is seeking a Games & Experience Host to deliver memorable guests experiences across Immersive Gamebox and SEA LIFE Virtual Reality venues. You’ll drive guest engagement, sell tickets, and support large events and birthday parties while maintaining safety and service standards.

You will work weekends and NSW school holidays, be comfortable with fast pace, and collaborate with a friendly Commercial team to create a fun, family-friendly environment.

Qualifications

• Experience in a guest-facing role and achieving KPI targets.
• Experience in entertainment with children is preferred.
• Sales experience is advantageous.
• Ability to navigate multiple computer systems effectively.
• Strong communication and people skills.
• Approachable and comfortable talking to a range of guests.
• Passion for bringing families closer through play.
• Able to multi-task in a fast-paced environment.
• Flexible, adaptable, and reliable; able to work autonomously and in a team.

Responsibilities

• Approaching guests and driving spend while delivering great service.
• Maintain high standards for KPIs like revenue per capita and guest satisfaction.
• Facilitate events and birthday parties per procedure.
• Support the Commercial team to deliver excellent guest experiences.
• Provide front-line guest service including tickets, game operations, and follow-ups.
• Assist with guest queries and logging incidents or IT issues.
• Keep work areas clean and organized and comply with safety procedures.

Skills

Guest-facing sales

Entertainment with children

Sales experience

Computer systems literacy

Communication skills

People skills

Customer engagement

Multi-tasking ability

Teamwork

Reliability & punctuality

Adaptability

Tools

POS systems

Job description

About the Role

As a Games & Experience Host you will be working across multiple outlets in a versatile environment. You will be responsible for delivering the best possible experience to our guests through selling & facilitating day to day operations of Immersive Gamebox & SEA LIFE Virtual Reality including large groups, events & parties. Guest satisfaction and bringing families closer through play would be your top priority.

Contributing to a positive, supportive and guest-focused team culture

Your duties include but are not limited to:

• Approaching guests & driving spends
• Maintaining a high standard of various key performance indicators (e.g. revenue per capita, hit rates, guest satisfaction & budget)
• Facilitate events & birthday parties according to procedure
• Supporting the Commercial team to deliver a great guest experience
• Providing front-line guest service , including selling tickets, explaining game operations & following up with guests after gameplay
• Assisting with guest queries
• Logging and escalating incidents, maintenance and IT issues
• Helping maintain clean, and keep organised work areas across Commercial spaces
• Complying with health & safety procedures.

About You

To shine in this role, you’re someone who can step up when needed, support others, and stay calm and organised in a fast-paced environment. You are confident and enjoy working with children & adults, and you take pride in creating the best possible experience for our guests.

You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts of various times, earliest being 6:30am and latest finishing at 9:15pm.

You will also have:

• Experience in a guest-facing role working towards budget & KPI targets
• Experience working in entertainment with children.
• Experience in sales is preferable.
• Ability to navigate different computer systems effectively
• Strong communication and people skills
• Ability to be approachable and comfortable talking to a range of guests
• A genuine passion for bringing families closer together through play
• Ability to multi-task
• Strong work ethic and demonstrated ability to work within a fast-paced environment
• Flexible and adaptable approach
• Can work autonomously, but most importantly in a team environment
• Reliable & punctual

This role requires the below certifications or willingness to obtain prior to commencement:

• New South Wales Responsible Service of Alcohol Certificate (RSA)
• Working With Children Check (WWCC)

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Being part of a business built on play

About Us:

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 7 attractions, including SEA LIFE, Wildlife and Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlin's Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team that enjoys the ride – then we want to hear from you!