Guest Experience Host — Immersive, Educational Visitor Experience

Merlin Entertainments; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free access to Merlin attractions

Job summary

Merlin Entertainments is seeking Casual Guest Experience Hosts for SEA LIFE Sydney. You will engage guests, deliver educational experiences, and support attractions such as the Penguin Boat Ride while upholding safety and guest satisfaction.

We welcome energetic individuals passionate about tourism and attractions, with a flexible attitude to work across school and public holidays. Merlin offers access to all attractions worldwide and opportunities for career development.

Qualifications

• Friendly and dynamic personality.
• Ability to work independently or as part of a team.
• Availability to work across NSW school holidays and public holidays.

Responsibilities

• Interact with guests in an enthusiastic and friendly manner and participate in guest interaction areas.
• Develop understanding of animals and environments focusing on biology, ecology and conservation.
• Deliver high levels of guest service to drive satisfaction and meet KPIs.
• Maintain safe guest flow and crowd management with positivity.
• Support daily operation of the Penguin Boat Ride following health and safety protocols.
• Adhere to attraction values and guest service expectations.

Skills

Customer service

Communication

Guest engagement

Teamwork

Public interaction

Education

No degree required

Job description

Merlin Entertainments is seeking Casual Guest Experience Hosts for SEA LIFE Sydney. You will engage guests, deliver educational experiences, and support attractions such as the Penguin Boat Ride while upholding safety and guest satisfaction.

We welcome energetic individuals passionate about tourism and attractions, with a flexible attitude to work across school and public holidays. Merlin offers access to all attractions worldwide and opportunities for career development.