Guest Experience Host - Immersive Games & Events

Merlin Entertainments; Sydney; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Free access to attractions worldwide

Domestic and global career development

Play-driven company culture

Job summary

Merlin Entertainments in Sydney is seeking a Games & Experience Host to deliver memorable guests experiences across Immersive Gamebox and SEA LIFE Virtual Reality venues. You’ll drive guest engagement, sell tickets, and support large events and birthday parties while maintaining safety and service standards.

You will work weekends and NSW school holidays, be comfortable with fast pace, and collaborate with a friendly Commercial team to create a fun, family-friendly environment.

Qualifications

• Experience in a guest-facing role and achieving KPI targets.
• Experience in entertainment with children is preferred.
• Sales experience is advantageous.
• Ability to navigate multiple computer systems effectively.
• Strong communication and people skills.
• Approachable and comfortable talking to a range of guests.
• Passion for bringing families closer through play.
• Able to multi-task in a fast-paced environment.
• Flexible, adaptable, and reliable; able to work autonomously and in a team.

Responsibilities

• Approaching guests and driving spend while delivering great service.
• Maintain high standards for KPIs like revenue per capita and guest satisfaction.
• Facilitate events and birthday parties per procedure.
• Support the Commercial team to deliver excellent guest experiences.
• Provide front-line guest service including tickets, game operations, and follow-ups.
• Assist with guest queries and logging incidents or IT issues.
• Keep work areas clean and organized and comply with safety procedures.

Skills

Guest-facing sales

Entertainment with children

Sales experience

Computer systems literacy

Communication skills

People skills

Customer engagement

Multi-tasking ability

Teamwork

Reliability & punctuality

Adaptability

Tools

POS systems

Job description

Merlin Entertainments in Sydney is seeking a Games & Experience Host to deliver memorable guests experiences across Immersive Gamebox and SEA LIFE Virtual Reality venues. You’ll drive guest engagement, sell tickets, and support large events and birthday parties while maintaining safety and service standards.

You will work weekends and NSW school holidays, be comfortable with fast pace, and collaborate with a friendly Commercial team to create a fun, family-friendly environment.