Guest Services & Retail Host — Free Attraction Access

Merlin Entertainments; Sydney; Hybrid; AUD 30,000 - 34,000; Full time

Benefits offered by this job

Free access to attractions

Domestic and global career development

Being part of a business built on play

Job summary

Merlin Entertainments is seeking a Retail Assistant Host at Darling Harbour Attractions. You will engage guests, drive sales, and maintain high visual merchandising while delivering exceptional service across multiple outlets.

Join a world-class family entertainment brand and contribute to meeting store KPIs, while working flexible weekend shifts and NSW school holiday periods in Australia.

Qualifications

• Retail or sales experience
• Great eye for detail
• Ability to work in a fast-paced, target-driven environment
• Ability to multi-task
• Flexible and adaptable approach
• Genuine passion for delivering memorable guest experiences
• Able to talk to a range of guests
• Strong problem solving abilities
• Reliable & punctual
• Able to work independently and as part of a team

Responsibilities

• Deliver exceptional customer service and greeting guests
• Meet or exceed store sales targets and KPIs
• Use upselling techniques to maximise sales opportunities
• Keep store clean, well-presented and stocked
• Process transactions accurately using the POS system
• Stay up to date with promotions and product launches
• Collaborate with team to achieve store goals
• Provide feedback to improve business efficiency

Skills

Retail experience

Eye for detail

Fast-paced environment

Multi-tasking

Flexible

Guest experience

Approachable

Problem solving

Reliability

Teamwork

Job description

Merlin Entertainments is seeking a Retail Assistant Host at Darling Harbour Attractions. You will engage guests, drive sales, and maintain high visual merchandising while delivering exceptional service across multiple outlets.

Join a world-class family entertainment brand and contribute to meeting store KPIs, while working flexible weekend shifts and NSW school holiday periods in Australia.