Family Experience & Immersive Games Host

Merlin Entertainments; Sydney; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Free access to all attractions

Career development opportunities

Being part of a business built on play

Job summary

Merlin Entertainments’ Darling Harbour attractions are seeking a Games & Experiences Host to engage families and deliver memorable experiences across Immersive Gamebox and SEA LIFE Virtual Reality.

You’ll welcome guests, drive spend, and run events including birthday parties while maintaining KPI targets. The role involves operating across multiple outlets, collaborating with the Commercial team, and ensuring safety and guest satisfaction.

Qualifications

• Experience in a guest-facing role with targets and KPIs.
• Experience entertaining children in a family entertainment setting.
• Sales experience is preferred to drive guest spend.
• Ability to navigate multiple computer systems effectively.

Responsibilities

• Approach guests and drive spend.
• Maintain high KPI metrics (revenue per capita, hit rates, guest satisfaction).
• Facilitate events and birthday parties per procedure.
• Support Commercial team to deliver great guest experience.
• Provide front-line guest service including selling tickets and explaining operations.
• Troubleshoot ticketing systems and assist guests with queries.
• Check in groups and parties; log and escalate incidents.
• Maintain clean, organized work areas and follow safety procedures.

Skills

Guest-facing experience

Entertainment with children

Sales experience

Computer systems familiarity

Communication skills

Team player

Education

RSA certificate

WWCC

Tools

Ticketing systems

Job description

Merlin Entertainments’ Darling Harbour attractions are seeking a Games & Experiences Host to engage families and deliver memorable experiences across Immersive Gamebox and SEA LIFE Virtual Reality.

You’ll welcome guests, drive spend, and run events including birthday parties while maintaining KPI targets. The role involves operating across multiple outlets, collaborating with the Commercial team, and ensuring safety and guest satisfaction.