Retail Security Guards-CBD- Part-time & Full-time

Wilson Group; City of Melbourne; On-site; AUD 34,000 - 48,000; Full time

Job summary

Wilson Security is hiring Retail Security Guards for CBD Melbourne locations, offering part-time and full-time roles. The role requires current Victorian Security Licence, Working with Children Check, First Aid & CPR, and a full driver’s license.

Must be available Thursday–Sunday with roster flexibility and be professionally presented with strong communication skills. Experience in customer service in a security setting is highly regarded; excellent verbal and written communication is essential

Qualifications

• Current Victorian Security Licence is required.
• Excellent communication and strong customer service skills.
• Ability to stay calm under pressure and make sound decisions.
• Full drivers license and Working with Children check required.

Responsibilities

• Provide excellent verbal and written customer service in a retail security setting.
• Complete accurate incident reporting and log management.
• Demonstrate strong situational awareness and manage difficult situations.
• Work Thursday–Sunday with roster flexibility is essential.

Skills

Excellent communication

Customer service

Situational awareness

Calm under pressure

Education

Victoria Security Licence

Working with Children Check

First Aid & CPR

Driver's license

Job description

Retail Security Guards-CBD- Part-time & Full-time

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.
Our vision is to be the most trusted provider of integrated security solutions, and our purpose is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security through innovative and sustainable solutions that create enduring value for our people, customers, and the communities we serve.
Wilson Security's journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, underpinned by the principles of ESG excellence.

About the roles:

• CBD- Melbourne central retail store
• Full-time and part-time available
• Full work rights required
• Must have strong availability across Thursday-Sunday- flexibility across rosters is ESSENTIAL!
• Must have a working with children, security license, drivers license and first aid
• Experience in a customer service role in security is highly regarded
• Must have excellent communication skills

To be successful in this role, you will require:

• Current Victorian Security Licence
• Excellent communication and situational awareness
• Ability to remain calm under pressure and make sound decisions
• Strong attention to detail
• Current First Aid & CPR Certificate
• Full drivers license
• Working with children
• Must be professionally presented well
• Strong customer service skills
• Must work some shifts 10-7 and 10-9

Key Requirements:

• Excellent verbal communication and customer service skills
• Strong written communication skills for accurate incident reporting and log management
• Ability to deal with difficult situations

Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.