Facilities Support & Customer Care Coordinator

CBRE; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Qantas flight discounts

Annual volunteer days

Educational and wellbeing benefits

Job summary

CBRE is seeking an entry-level Facilities Administration support role to act as the first point of contact for a key client in a Sydney-based portfolio. You will assist with coordinating service and facilities professionals, processing requests and billing information, and providing day-to-day support to the Facilities Management team.

The role offers hands-on experience in commercial real estate and exposure to a major facilities portfolio, with opportunities to develop customer service and

Qualifications

• Proven experience in a similar customer service role.
• Strong written and verbal communication and professional phone manner.
• Experience handling calls and resolving queries.
• Strong administration, organisational and time management skills.
• Proficiency using Microsoft Word, Excel, Outlook and call centre technology.

Responsibilities

• Be the first point of contact for customer requests and enquiries.
• Coordinate service and facilities professionals in response to work requests.
• Timely management and processing of customer requests, queries and billing information.
• Provide account administration and day-to-day support to the Facilities Management team and client.
• Understand stakeholder needs, follow up actions and keep people informed.

Skills

Interpersonal skills

Communication skills

Call handling

Administration

MS Office proficiency

Tools

Call centre technology

Word

Excel

Outlook

Job description

CBRE is seeking an entry-level Facilities Administration support role to act as the first point of contact for a key client in a Sydney-based portfolio. You will assist with coordinating service and facilities professionals, processing requests and billing information, and providing day-to-day support to the Facilities Management team.

The role offers hands-on experience in commercial real estate and exposure to a major facilities portfolio, with opportunities to develop customer service and