Customer Support & Facilities Coordinator — Entry-Level CRE

CBRE; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

CBRE in Sydney or Perth is seeking an entry-level Customer Support Coordinator to join the Facilities Support team. You will be the first point of contact for our client, respond to requests and coordinate service and facilities professionals to deliver timely solutions.

You will gain experience in commercial real estate, develop customer service and administration skills, and support the Facilities Management team with day-to-day tasks and stakeholder follow-up.

Qualifications

• Experience in a similar role with a strong focus in demonstrating customer service.
• Strong interpersonal and relationship management skills.
• Exceptional written and verbal communication skills and a professional phone manner.
• Proficiency using Microsoft Word, Excel, Outlook and call centre technology.

Responsibilities

• Be the first point of contact for customer requests and enquires
• Coordinating service and facilities professionals in response to work requests
• Timely management and processing of customer requests, queries and billing information
• Provide account administration and day-to-day support to the Facilities Management team and client.
• Understand stakeholder needs, follow up actions and keep people informed

Skills

Customer service

Coordination

Administration

Communication skills

Time management

Tools

Microsoft Word

Excel

Outlook

Call centre technology

Job description

CBRE in Sydney or Perth is seeking an entry-level Customer Support Coordinator to join the Facilities Support team. You will be the first point of contact for our client, respond to requests and coordinate service and facilities professionals to deliver timely solutions.

You will gain experience in commercial real estate, develop customer service and administration skills, and support the Facilities Management team with day-to-day tasks and stakeholder follow-up.