Customer Support Coordinator | Facilities Support

CBRE Group, Inc.; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

Parental leave

CBRE benefits and discounts

Volunteer days

Job summary

CBRE Group, Inc. in Sydney is seeking an entry level Facilities Administration support role for a key client.

You will act as the first point of contact for customer requests and coordinate service and facilities professionals to respond to work requests. This role offers an opportunity to gain experience in commercial real estate while supporting the Facilities Management team with administration, inquiries and billing information.

Qualifications

• Proven experience in a similar customer service role.
• Strong interpersonal and relationship management skills.
• Excellent written and verbal communication and professional phone manner.
• Strong administration, organisational and time management skills.
• Proficiency with Microsoft Word, Excel, Outlook and call centre technology.

Responsibilities

• Be the first point of contact for customer requests and enquiries.
• Coordinate service and facilities professionals in response to work requests.
• Timely management and processing of customer requests, queries and billing information.
• Provide account administration and day-to-day support to the Facilities Management team and client.
• Understand stakeholder needs, follow up actions and keep people informed.

Skills

Customer service

Interpersonal skills

Communication skills

Administration

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Call centre tech

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Call centre software

Job description

Entry level Facilities Administration support role for a key client

Build customer service, coordination and administration skills

Sydney | Land of the Gadigal People

Opportunity to gain experience in commercial real estate and learn how a major facilities portfolio operates. You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

Here’s what you will focus on:

• Be the first point of contact for customer requests and enquires
• Coordinating service and facilities professionals in response to work requests
• Timely management and processing of customer requests, queries and billing information
• Provide account administration and day-to-day support to the Facilities Management team and client.
• Understand stakeholder needs, follow up actions and keep people informed

Your Background:

• To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service. Fulfilling the below criteria is also advantageous:
• Strong interpersonal and relationship management skills
• Exceptional written and verbal communication skills and a professional phone manner
• Call and query handling and call resolution skills
• Strong administration, organisational and time management skills
• Proficiency using Microsoft Word, Excel, Outlook and call centre technology

So, what’s in it for you:

• Uncapped opportunities to develop your career within the property Industry
• Structured career development to support you and explore your learning potential and career goals
• Parental leave which is industry leading.
• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• Qantas flight discounts
• Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Can we inspire you to join us:

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE