Entry-Level Facilities & Customer Support Coordinator

CBRE Group, Inc.; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

Parental leave

CBRE benefits and discounts

Volunteer days

Job summary

CBRE Group, Inc. in Sydney is seeking an entry level Facilities Administration support role for a key client.

You will act as the first point of contact for customer requests and coordinate service and facilities professionals to respond to work requests. This role offers an opportunity to gain experience in commercial real estate while supporting the Facilities Management team with administration, inquiries and billing information.

Qualifications

• Proven experience in a similar customer service role.
• Strong interpersonal and relationship management skills.
• Excellent written and verbal communication and professional phone manner.
• Strong administration, organisational and time management skills.
• Proficiency with Microsoft Word, Excel, Outlook and call centre technology.

Responsibilities

• Be the first point of contact for customer requests and enquiries.
• Coordinate service and facilities professionals in response to work requests.
• Timely management and processing of customer requests, queries and billing information.
• Provide account administration and day-to-day support to the Facilities Management team and client.
• Understand stakeholder needs, follow up actions and keep people informed.

Skills

Customer service

Interpersonal skills

Communication skills

Administration

Time management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Call centre tech

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Call centre software

Job description

CBRE Group, Inc. in Sydney is seeking an entry level Facilities Administration support role for a key client.

You will act as the first point of contact for customer requests and coordinate service and facilities professionals to respond to work requests. This role offers an opportunity to gain experience in commercial real estate while supporting the Facilities Management team with administration, inquiries and billing information.