Facilities Maintenance Team Lead: Service Ops & Growth

Modus Projects; Sutherland Shire Council; On-site; AUD 120,000 - 160,000; Full time

Job summary

Modus Projects is seeking a people-focused leader to head our Service Coordination team in New South Wales, delivering maintenance work efficiently and achieving contractual KPIs. You will coach and develop staff, build strong relationships with clients and contractors, drive process improvements and monitor performance while championing a positive safety culture in a fast-paced environment.

In this role you will have the opportunity to influence service delivery standards across Australia and

Qualifications

• 4+ years' experience in Facilities Management or a similar service-based industry.
• Proven experience leading, coaching and developing teams.
• Strong organisational, communication and stakeholder management skills.
• A customer-first mindset with excellent problem-solving ability.
• Experience using Microsoft Office and service management systems such as TSM or similar.

Responsibilities

• Lead the day-to-day operations of the Service Coordination team to deliver maintenance efficiently.
• Ensure contractual KPIs are achieved and customer service is exceptional.
• Coach and develop your team and build strong client/contractor relationships.
• Improve operational processes and monitor performance.
• Champion a positive safety culture.

Skills

Leadership

Coaching

Stakeholder management

Communication

Problem-solving

Organisational skills

Customer-focused

Tools

Microsoft Office

TSM

Job description

Modus Projects is seeking a people-focused leader to head our Service Coordination team in New South Wales, delivering maintenance work efficiently and achieving contractual KPIs. You will coach and develop staff, build strong relationships with clients and contractors, drive process improvements and monitor performance while championing a positive safety culture in a fast-paced environment.

In this role you will have the opportunity to influence service delivery standards across Australia and