Strategic Account Manager — Facilities & FM Growth

Modus Projects; Sutherland Shire Council; On-site; AUD 90,000 - 135,000; Full time

Job summary

Modus Projects is seeking an experienced Account Manager to own a diverse client portfolio, build long-term partnerships and influence outcomes for Australia's leading organisations.

You will partner with our Operations team to oversee facility maintenance programs, monitor performance and drive continuous improvement, delivering exceptional client service and measurable value. This role offers autonomy, variety, and a clear path to grow within a growing national business.

Qualifications

• A minimum of 4 years' experience in Facilities Management or a similar service-based industry.
• Proven experience managing client portfolios, contracts, budgets and service delivery.
• Strong commercial acumen with the ability to interpret operational and financial data to support informed decision-making.
• Excellent communication and relationship management skills, with the confidence to engage with clients, contractors and internal stakeholders at all levels.
• Exceptional organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach and a commitment to continuous improvement.
• Confidence using Microsoft Office, particularly Excel and PowerPoint, along with facilities management systems.
• A collaborative mindset and the ability to influence positive outcomes through strong partnerships and effective communication.

Responsibilities

• Build trusted relationships with clients and become their strategic partner.
• Manage contracts, renewals, budgets and account performance.
• Coordinate preventative and reactive maintenance programs across multiple sites.
• Monitor KPIs, SLAs and financial performance to identify risks and opportunities.
• Collaborate with internal teams to deliver exceptional customer outcomes.
• Support new client onboarding and identify opportunities to improve service delivery.

Skills

Client portfolio management

Account management

Relationship building

Communication

Commercial acumen

Time management

Problem solving

Microsoft Office

Facilities management

Team collaboration

Tools

Microsoft Office

Facilities management systems

Job description

Modus Projects is seeking an experienced Account Manager to own a diverse client portfolio, build long-term partnerships and influence outcomes for Australia's leading organisations.

You will partner with our Operations team to oversee facility maintenance programs, monitor performance and drive continuous improvement, delivering exceptional client service and measurable value. This role offers autonomy, variety, and a clear path to grow within a growing national business.