Residential Doorperson - Full Time

Crown Resorts Limited; Sydney; On-site; AUD 36,000 - 45,000; Full time

Benefits offered by this job

Complimentary meals

Staff accommodation discounts

Uniform provided and laundered

Employee recognition program

Health & wellbeing discounts

Novated leasing options

Job summary

Crown Resorts is seeking a Residential Doorperson at Crown Sydney to deliver exceptional service to residents and visitors, coordinating arrival, luggage handling and vehicle management on a rotating roster from 7 am to 11.30 pm. You’ll work with the Residential Concierge and other departments to ensure smooth operations, respond to VIP needs, and uphold the standards of a luxury environment.

NSW drivers license required; previous guest-facing experience preferred; attractive hourly rate plus

Qualifications

• Experience in guest-facing roles in hotel, hospitality, or residential settings.
• A full, unrestricted NSW driver's license.
• Ability to deliver superior service in a luxury environment.
• Strong multi-tasking and composure in high-pressure VIP settings.
• Excellent communication and time-management skills.
• Experience using Residential or Hotel PMS (MYBOS or OPERA) is a plus.

Responsibilities

• Deliver personalised and professional service to residents and guests.
• Manage arrival and departure services, luggage handling and driveway coordination.
• Coordinate delivery of resident items, newspapers and special requests.
• Support Residential Concierge with day-to-day operations.
• Respond promptly to resident and guest needs.
• Liaise with Bell Services, Front Office, Crown Spa and Events to ensure daily requirements.
• Provide guidance on residential services and facilities.

Skills

Guest-facing experience

Customer service

VIP service

Communication

Time management

Multitasking

MYBOS OPERA PMS

Tools

MYBOS/OPERA PMS

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Doorperson team. As a Crown Ambassador, you’ll deliver exceptional service to residents and visitors of One Barangaroo, ensuring a seamless and professional arrival and departure experience. This opportunity is key to coordinating seamless residential entrance operations, including guest greeting and assistance, driveway and door activities, and the safe parking and retrieval of vehicles. You’ll work closely with other departments across the property to ensure smooth, detailed and holistic experiences. Our Residential Doorperson team work across a rotating roster, where you’ll need flexibility to commit to shifts between 7 am and 11.30 pm. Rosters are provided in advance and include a predictable mix of day, evening and weekend shifts – giving you the opportunity to enjoy a work/life balance.

You’ll be:

• Delivering personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway
• Executing core arrival and departure services, including luggage handling, vehicle coordination and driveway management
• Coordinating the accurate and timely delivery of resident items, including newspapers and special requests
• Assisting the Residential Concierge team to deliver smooth and effective day-to-day operations
• Promptly responding to individual resident and guest needs
• Liaising with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events (when required) to ensure successful delivery of daily operational requirements
• Offering expertise of residential services, building facilities and relevant precinct offers for residents and guests

You’ll bring:

• Demonstrated experience in a guest-facing role within a hotel, hospitality or residential environment
• A full, unrestricted NSW drivers licence
• Ability to provide superior service and uphold expectations within a luxury environment
• Strong ability to multi-task and remain composed in high-pressure environments with VIP guests
• Excellent communication and time management experience
• Ability to work with and manage multiple channels of communication and technology
• Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous

On offer to you:

• Competitive hourly rate of $28.92 per hour + penalty rates + super
• Opportunity to be part of a high performing team within an iconic hospitality brand
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown’s group-wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.