F&B Supervisor: Lead Guest Experiences & Team

IHG Hotels & Resorts; Perth; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday Leave

Parental Leave

Flexible Work

Wellbeing Days

Learning & Development

IHG Discounts

F&B Discounts

Career Progression

Job summary

IHG Hotels & Resorts' Holiday Inn West Perth invites a hands-on Food & Beverage Supervisor to lead Julio's Italian Restaurant operations, elevating guest experiences and mentoring the team from service to wine pairings. You will oversee daily restaurant operations, maintain a positive team culture, support the Venue Manager, and drive a warm, guest-focused experience across all service moments.

This role offers a pathway for growth within IHG's global network and requires flexibility for

Qualifications

• Previous experience in a Food & Beverage, hospitality, restaurant, or customer service environment.
• Previous supervisory, team leader, or leadership experience.
• Strong knowledge of restaurant operations and service standards.
• Excellent communication and interpersonal skills.
• Outstanding guest service focus and the ability to build rapport with a diverse range of people.
• Strong organisational and problem-solving skills.
• The ability to remain calm and professional in a fast-paced environment.
• A positive and collaborative leadership style.
• A commitment to maintaining high standards in everything you do.
• Hold a current RSA and Approved Manager Certification.
• Be available to work a rotating seven-day roster, including evenings, weekends, and public holidays.
• Have unrestricted Australian working rights.

Responsibilities

• Coordinating and supervising Food & Beverage team members throughout each shift
• Leading team briefings and communicating daily priorities, promotions, and specials
• Supporting and motivating team members to deliver exceptional guest service
• Managing restaurant operations in the absence of the Venue Manager
• Greeting guests and ensuring a warm, professional welcome
• Providing food and beverage recommendations, including wine and beverage pairings
• Preparing and serving hot beverages, cocktails, alcoholic and non-alcoholic drinks to a high standard
• Ensuring food and beverages are served professionally and efficiently
• Monitoring venue presentation, cleanliness, and service quality standards
• Completing end-of-day procedures, including cash reconciliation and closing duties
• Ensuring compliance with Responsible Service of Alcohol requirements and venue licensing legislation
• Assisting with training, coaching, and development of team members
• Building strong relationships with guests and colleagues through genuine hospitality

Skills

Hospitality Leadership

Guest Service Excellence

Team Supervision

Communication Skills

Problem Solving

Organizational Skills

Calm Under Pressure

Tools

RSA Certification

Approved Manager Certification

Job description

IHG Hotels & Resorts' Holiday Inn West Perth invites a hands-on Food & Beverage Supervisor to lead Julio's Italian Restaurant operations, elevating guest experiences and mentoring the team from service to wine pairings. You will oversee daily restaurant operations, maintain a positive team culture, support the Venue Manager, and drive a warm, guest-focused experience across all service moments.

This role offers a pathway for growth within IHG's global network and requires flexibility for