F&B Manager | Guest Experience Leader (Full-Time)

Minor Hotels; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Health insurance and banking benefits

Generous leave

Wellness support

Job summary

Oaks Port Douglas Resort is seeking a hands-on Food & Beverage Manager to lead a small team and ensure seamless service across breakfast, lunch and dinner shifts. You will mentor staff, manage rostering, uphold hygiene and RSA standards, and drive guest satisfaction with menu knowledge and attentive service.

Successful candidates will have at least 1 year in a F&B management role, strong communication, reliability and flexible availability to work rotating rosters including weekends in a

Qualifications

• Minimum 1 year experience as a Food & Beverage Manager.
• Experience leading, coaching or mentoring a hospitality team.
• Current RSA certification is required.
• Warm, approachable demeanour with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster, including weekends.

Responsibilities

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiatives.

Skills

F&B management

Team leadership

RSA certification

Guest service

Communication skills

Job description

Oaks Port Douglas Resort is seeking a hands-on Food & Beverage Manager to lead a small team and ensure seamless service across breakfast, lunch and dinner shifts. You will mentor staff, manage rostering, uphold hygiene and RSA standards, and drive guest satisfaction with menu knowledge and attentive service.

Successful candidates will have at least 1 year in a F&B management role, strong communication, reliability and flexible availability to work rotating rosters including weekends in a