F&B Duty Manager: Lead Multi-Outlet Service

InterContinental Hotels Group; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Employee benefits & hotel discounts

Complimentary staff meals

Supportive team culture

Gold Coast hotel experience

Job summary

voco Gold Coast, part of InterContinental Hotels Group, seeks a Food & Beverage Duty Manager to lead restaurant, bar, conferencing and events, delivering outstanding guest experiences.

The role is full-time with a rotating roster across breakfast, mid and dinner shifts, including weekends and public holidays. You will work closely with the F&B leadership team to drive service excellence and team engagement.

Qualifications

• Experience supervising hospitality or F&B teams.
• Strong leadership and communication skills.
• RSA certification required.
• Experience with POS systems.
• Willingness to work rotating shifts.

Responsibilities

• Lead and oversee restaurant, bar, room service, conferences and events operations.
• Ensure consistently high guest service and satisfaction.
• Coach and develop team members for operational excellence.
• Manage daily service periods and maintain smooth venue operations.
• Monitor labour costs, productivity and service standards.
• Assist with training, onboarding and performance development.
• Ensure compliance with food safety, hygiene and WHS requirements.
• Resolve guest concerns professionally and efficiently.
• Collaborate with other hotel departments to enhance guest experience.

Skills

Leadership

Communication

Customer service

Team coaching

Shift flexibility

Education

RSA certification

Tools

POS systems

Job description

voco Gold Coast, part of InterContinental Hotels Group, seeks a Food & Beverage Duty Manager to lead restaurant, bar, conferencing and events, delivering outstanding guest experiences.

The role is full-time with a rotating roster across breakfast, mid and dinner shifts, including weekends and public holidays. You will work closely with the F&B leadership team to drive service excellence and team engagement.