Front Office Duty Manager - Lead Guest Experiences

Voco; Gold Coast City; In loco; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel employee benefits

Discounts

Descrizione del lavoro

voco Gold Coast is seeking a Front Office Duty Manager to join our leadership team, guiding the front desk during shifts and ensuring exceptional guest experiences from arrival to departure.

This is a full‑time role on a rotating roster, including mornings, evenings, weekends and public holidays, reporting to the Front Office Manager and supervising daily hotel operations to uphold service standards.

Competenze

• Experience in a Front Office leadership role within a hotel.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and professional under pressure.
• Strong organisational and time-management skills.
• Experience using Opera PMS will be highly regarded.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Full Australian working rights.

Mansioni

• Lead and support the Front Office team during shifts.
• Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
• Manage guest arrivals, departures, and overall hotel operations.
• Act as the senior manager on duty when required.
• Monitor hotel security, safety, and compliance procedures.
• Assist with team training, coaching, and development.
• Drive guest satisfaction scores and service excellence.
• Work collaboratively with all hotel departments to ensure seamless guest experiences.

Conoscenze

Front Office leadership

Customer service

Communication

Problem solving

Time management

Calm under pressure

Strumenti

Opera PMS

Descrizione del lavoro

voco Gold Coast is seeking a Front Office Duty Manager to join our leadership team, guiding the front desk during shifts and ensuring exceptional guest experiences from arrival to departure.

This is a full‑time role on a rotating roster, including mornings, evenings, weekends and public holidays, reporting to the Front Office Manager and supervising daily hotel operations to uphold service standards.