F&B Assistant Manager — Upscale Hotel, Accor Perks

Pullman; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parking on-site

Accor privileges

Staff discounts

Job summary

Pullman East Melbourne, at the edge of Melbourne's Fitzroy Gardens, is seeking an Assistant Manager for Food & Beverage to drive seamless service across Cliveden Bar & Dining, in‑room dining and banqueting. You will lead the floor team, uphold brand standards, and manage on‑the‑day operational decisions in F&B.

Ideal candidates bring 5+ years in F&B supervisory roles in high‑volume settings, strong staff leadership, and RSA with food safety knowledge.

Qualifications

• Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5 star hotel or high‑volume restaurant/bar environment.
• Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.
• Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.

Responsibilities

• Lead day‑to‑day F&B outlet operations during rostered shifts, ensuring seamless service across restaurant, bar and events spaces in line with Pullman brand standards.
• Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
• Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.

Skills

F&B supervision

Team leadership

Guest service

Communication

Education

Victoria RSA certification

Hospitality certification

Tools

POS systems

MS Office

Job description

Pullman East Melbourne, at the edge of Melbourne's Fitzroy Gardens, is seeking an Assistant Manager for Food & Beverage to drive seamless service across Cliveden Bar & Dining, in‑room dining and banqueting. You will lead the floor team, uphold brand standards, and manage on‑the‑day operational decisions in F&B.

Ideal candidates bring 5+ years in F&B supervisory roles in high‑volume settings, strong staff leadership, and RSA with food safety knowledge.