F&B Manager — Lead Guest Experience in Hospitality

Novotel Hotels; Melbourne; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Accor worldwide discounts

Global career development

Supportive leadership team

Competitive annual salary

Job summary

Novotel Melbourne South Wharf, part of Accor, is seeking a Food & Beverage Manager to lead our front‑of‑house operations across restaurant, bar, café and in‑room dining. You will partner with the Executive Chef and leadership team to drive guest experiences, service excellence and business growth in a busy hotel environment.

We are looking for a proven leader who can balance strategic thinking with hands‑on execution, develop talent and deliver measurable results while maintaining a positive,

Qualifications

• Experience leading a high-volume F&B operation in hospitality.
• Proven record as an F&B Manager or equivalent leadership role.
• Strong people leadership and change-management ability.
• Passion for guest experience and memorable hospitality.
• Commercial mindset with labour, cost and budget focus.
• Balance strategic planning with hands-on leadership.
• Excellent communication and stakeholder management skills.
• RSA qualification and Australian working rights.

Responsibilities

• Lead day‑to‑day operation of restaurant, bar, café and in-room dining.
• Champion exceptional guest experiences and service standards.
• Develop and implement new F&B concepts, promotions and service initiatives.
• Foster a positive, inclusive, high-performing team culture.
• Coach, mentor and train team members; provide feedback.
• Recruit and retain talented hospitality professionals.
• Collaborate with kitchen to deliver seamless dining experiences.
• Manage labour costs, rosters and productivity to meet objectives.
• Identify opportunities to grow revenue and improve efficiency.
• Monitor guest feedback and translate into improvements.
• Ensure compliance with hotel policies, WHS and sustainability.

Skills

F&B leadership

Guest experience

Budget management

Team leadership

Stakeholder management

Tools

HumanForce

Micros

Purchase Plus

Job description

Novotel Melbourne South Wharf, part of Accor, is seeking a Food & Beverage Manager to lead our front‑of‑house operations across restaurant, bar, café and in‑room dining. You will partner with the Executive Chef and leadership team to drive guest experiences, service excellence and business growth in a busy hotel environment.

We are looking for a proven leader who can balance strategic thinking with hands‑on execution, develop talent and deliver measurable results while maintaining a positive,