F&B Assistant Manager, Luxury Hotel

Pullman; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Discount parking

Accor privileges

Career development

Job summary

Pullman East Melbourne is seeking an Assistant Manager - Food & Beverage to lead the floor team across Cliveden Bar & Dining, in‑room dining and events. You will ensure guest‑focused service, uphold Accor brand standards and manage shift operations with a hands‑on leadership style.

You will supervise staff, support onboarding, uphold OH&S and RSA requirements, and collaborate with Kitchen and Events teams to deliver seamless service during conferences and large events.

Qualifications

• Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5 star hotel or high‑volume restaurant/bar environment.
• Proven experience leading a team during busy service periods, with strong floor presence and confidence in managing guest issues.
• Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.
• Strong product knowledge across wine, cocktails and contemporary dining, with the ability to train others and support upselling.
• Demonstrated understanding of OH&S, food safety and RSA obligations in a hotel environment.
• Competent with POS systems and basic Microsoft Office; exposure to hotel PMS and events systems is an advantage.
• Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.
• Excellent communication and interpersonal skills, with a calm, solutions‑focused approach under pressure.
• Impeccable grooming and professional presentation aligned with Pullman standards.

Responsibilities

• Lead day‑to‑day F&B outlet operations during rostered shifts, ensuring seamless service across restaurant, bar and events spaces in line with Pullman brand standards.
• Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
• Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
• Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.
• Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
• Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
• Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
• Maintain high standards of cleanliness, mise‑en‑place, room and event set‑ups, and outlet presentation, including daily walk‑throughs and checklists.
• Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).
• Partner with the Kitchen and Events teams to ensure accurate ordering, timing of courses, dietary management and seamless delivery of conferences and events.
• Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.
• When designated, act as the hotel Duty Manager for F&B‑related matters, ensuring guest and team safety and building/security protocols are followed.

Skills

F&B supervision

Team leadership

RSA certified

Excellent communication

Guest service

Training others

POS systems

PMS systems

Tools

POS systems

MS Office

Hotel PMS

Job description

Pullman East Melbourne is seeking an Assistant Manager - Food & Beverage to lead the floor team across Cliveden Bar & Dining, in‑room dining and events. You will ensure guest‑focused service, uphold Accor brand standards and manage shift operations with a hands‑on leadership style.

You will supervise staff, support onboarding, uphold OH&S and RSA requirements, and collaborate with Kitchen and Events teams to deliver seamless service during conferences and large events.