Expression of Interest: Case Manager | Perth, WA

Allianz; Western Australia; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangement

Career development

Financial wellness perks

Employee Share Purchase Program

Job summary

Allianz in Perth, WA is seeking a Case Manager – Personal Injury to join our team and manage claims proactively while supporting return to work and stakeholder collaboration.

The role offers a hybrid work arrangement, development opportunities, and exposure to the Worker’s Compensation space within a trusted global insurer. If you excel in customer service and regulatory compliance, apply now.

Qualifications

• Experience in a fast paced, high volume customer service and sales environment.
• Energetic and motivated approach to managing a demanding portfolio.
• Experience in a customer-centric environment.
• Excellent verbal and written communication skills.
• Proven ability to manage your time and prioritise work tasks effectively.
• Superior customer service and communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

Skills

Customer service

Time management

Communication skills

Sales environment

Organisational skills

Digital/tech adoption

Job description

CASE MANAGER – PERSONAL INJURY – PERTH, WA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The Case Manager role is a great starting opportunity within the insurance industry. It provides exposure to the Worker’s Compensation industry as well as an opportunity to build your own brand amongst a diverse stakeholder list. The varied opportunities presented as part of the role allows for a variety of career progression options. Allianz prides itself on providing an attractive work-life balance to foster a positive environment to work and develop within.

About the role

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

About you

• Experience in a fast paced, high volume customer service and sales environment
• An energetic and motivated approach to managing a demanding portfolio
• Experience in a customer-centric environment
• Excellent verbal and written communication skills
• Proven ability to manage your time and prioritise work tasks effectively
• Superior customer service and communication skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow.

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’ or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.