Claims Support Officer

Allianz Australia; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Allianz Australia is seeking a dedicated Claims Support Officer – Personal Injury to join the Sydney team on a 12‑month contract. The role focuses on providing administrative support to claims consultants and managers to ensure timely, cost-efficient handling of personal injury claims.

You'll collaborate with internal and external stakeholders, manage queues and reports, and assist with QA, payments, and banking while upholding regulator standards and customer outcomes.

Qualifications

• Ability to work collaboratively in a team and plan and prioritise effectively.
• High attention to detail and accuracy with the ability to identify errors or inconsistencies.
• Proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills with empathy and business focus.
• Interest in leveraging emerging technologies to stay ahead in a digital landscape.

Responsibilities

• Demonstrate high attention to detail while undertaking day-to-day administration and claims management duties
• Effectively manage multiple internal and external stakeholders, providing a high level of customer service while adhering to Allianz business objectives and Regulator standards
• Manage applicable work queues and mailbox tracking, ensuring all necessary actions are completed and deadlines are met
• Provide support to the Manager and Leadership team, and assist with the Quality Assurance Framework, claim payments, and banking as required

Skills

Teamwork

Attention to detail

Technical proficiency

Communication skills

Emerging technologies

Job description

CLAIMS SUPPORT OFFICER – PERSONAL INJURY – SYDNEY NSW – 12 MONTH CONTRACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide administrative support to claims consultants and managers to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.

About The Role

• Demonstrate high attention to detail while undertaking day-to-day administration and claims management duties
• Effectively manage multiple internal and external stakeholders, providing a high level of customer service while adhering to Allianz business objectives and Regulator standards
• Manage applicable work queues and mailbox tracking, ensuring all necessary actions are completed and deadlines are met
• Provide support to the Manager and Leadership team, and assist with the Quality Assurance Framework, claim payments, and banking as required

About You

• Ability to work collaboratively in a team environment and plan and prioritise effectively, organising tasks and managing competing resources and demands
• High attention to detail, completing tasks with thoroughness and accuracy with the ability to quickly identify errors or inconsistencies within information
• Demonstrated technical proficiency with systems, software, databases, reporting, and communication tools
• Excellent verbal and written communication skills, with the ability to balance understanding, empathy, and compassion with the best commercial outcome for the business
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow.

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number.

Your security is our priority.