Senior Case Manager

Allianz Australia; Hobart; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Flexible hybrid work arrangements

Career development & mobility

Financial & wellbeing perks

Job summary

Allianz Australia in Hobart, TAS invites a Senior Case Manager to join the Personal Injury & Commercial team on a full-time basis. You will manage end-to-end claims, delivering high-quality management to support return-to-work outcomes while meeting service standards and compliance.

The role suits a proactive influencer with strong communication, relationship-building, and a commitment to exceptional service.

Qualifications

• Experience handling personal injury claims or similar.
• Strong customer service orientation with empathy and professionalism.
• Excellent verbal and written communication with clear impact.

Responsibilities

• Proactively manage claims within delegated authority to achieve cost-effective outcomes within the framework of the legislation.
• Make liability decisions, gather information, and assess treatment and rehabilitation needs.
• Identify return to work barriers and implement targeted strategies to address these.
• Build trusted relationships with customers and stakeholders to drive successful outcomes, ensuring customers are consulted as part of the claims process and informed of all key claim developments.
• Ensure timely, high-quality case management with a focus on positive customer experience, ensuring responsibility taken for prompt resolution of enquiries.
• Actively contribute to the achievement of business targets and participate in departmental projects as required.
• Maintain and improve technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

Skills

Personal injury understanding

Customer service ethos

Communication skills

Relationship building

Job description

SENIOR CASE MANAGER – PERSONAL INJURY & COMMERCIAL – HOBART, TASMANIA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are looking for a Senior Case Manager to join our team based in Hobart on a full-time basis.

Our Personal Injury & Commercial Division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing Workers Compensation team in Hobart, Tasmania, you will be part of a fast-paced environment dedicated to providing outstanding service, innovative thinking, and return to work support.

As a Senior Case Manager, you will manage a portfolio of claims end-to-end, delivering high-quality claims management services to achieve return to work and recovery outcomes for our customers, while adhering to service standards and compliance requirements. This position suits a strong influencer and relationship builder who can seamlessly work with a range of internal and external stakeholders. A positive and can-do attitude is a must for this role.

About The Role

• Proactively manage claims within delegated authority to achieve cost-effective outcomes within the framework of the legislation
• Make liability decisions, gather information, and assess treatment and rehabilitation needs
• Identify return to work barriers and implement targeted strategies to address these
• Build trusted relationships with customers and stakeholders to drive successful outcomes, ensuring customers are consulted as part of the claims process and informed of all key claim developments
• Ensure timely, high-quality case management with a focus on positive customer experience, ensuring responsibility taken for prompt resolution of enquiries
• Actively contribute to the achievement of business targets and participate in departmental projects as required
• Maintain and improve technical knowledge across all facets of claims management
• Keep up to date with legislative amendments and their practical application

About You

• Experience in personal injury claims and/or customer service environment
• A genuine passion for delivering exceptional service with empathy and professionalism
• The ability to plan, prioritise, and organise tasks effectively; managing competing demands
• Excellent verbal and written communication skills where you communicate with clarity, impact, and influence
• Strong attention to detail and technically proficient across systems, databases, and reporting tools
• Ability to handle challenging situations with a calm, can-do approach
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.