Case Manager

Allianz; Newcastle-Maitland; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Inclusive culture

Hybrid work arrangements

Career development opportunities

Employee discounts

Well-being programs

Résumé du poste

Allianz is seeking a Case Manager Level 2 for Workers’ Compensation to guide injured workers through recovery and manage end-to-end claims with empathy. You will balance customer care with sound decision-making and collaborate with stakeholders to support sustainable return-to-work outcomes.

Responsibilities include delivering high-quality service, meeting WorkSafe standards for processing, and accurately determining liability using internal resources.

Qualifications

• Experience in a similar case management role within personal injury insurance.
• Ability to deliver high quality services and positive customer experiences.
• Excellent verbal and written communication skills.

Responsabilités

• Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations.
• Meet internal and WorkSafe standards for claim processing, including mail management and accounts payment.
• Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources.
• Collaborate with stakeholders to achieve sustainable return-to-work outcomes and ensure responsible liability decisions.

Connaissances

Case management

Claims processing

Stakeholder collaboration

Outils

WorkSafe tools

Description du poste

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

CASE MANAGER LEVEL 2 – WORKERS COMPENSATION

Join our team as a Case Manager Level 2 and help injured workers navigate their recovery journey with confidence. You'll manage claims end-to-end, balance customer care with sound decision-making, collaborate with stakeholders to achieve sustainable return-to-work outcomes, and deliver solutions that make a real difference to people's lives.

About the role

Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims-related queries in line with Allianz standards.

Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record-keeping obligations.

Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system.

Collaborate proactively with stakeholders to achieve sustainable return-to-work outcomes, ensuring liability decisions align with WorkSafe policies and utilizing resources to determine entitlements.

Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures.

About you

Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims

TMF/Insurance for NSW experience highly regarded

Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.

Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

Ability to recognise, avoid, manage, and escalation conflicts to enable effective and timely resolution in accordance with organisational processes.

Pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.

Exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.