Case Manager

Allianz Australia; Western Australia; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development

Discounts on Allianz products

Employee share purchase program

Job summary

Allianz Australia in Perth is seeking a Case Manager to proactively manage personal injury claims within delegated authority, deliver prompt customer service, and stay up-to-date with legislation. You will build your expertise across the workers' compensation field, collaborate with stakeholders, and contribute to a supportive, flexible workplace.

This full-time role offers work-life balance, development opportunities and access to learning resources.

Qualifications

• Experience in proactive claims management.
• Strong customer service focus and prompt enquiry resolution.
• Maintains technical knowledge of claims management.
• Ability to apply legislative amendments.

Responsibilities

• Proactively manage claims within delegated authority level to achieve cost-effective outcomes.
• Ensure customer service standards are maintained for prompt resolution of enquiries.
• Maintain and improve technical knowledge across claims management.
• Keep up to date with legislative amendments and their application.

Skills

Claims management

Customer service

Legislation awareness

Digital/tech savviness

Job description

Case Manager

CASE MANAGER – PERSONAL INJURY – PERTH, WA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are seeking full-time Case Managers in our Perth office. The Case Manager role is a great starting opportunity within the insurance industry. It provides exposure to the Worker’s Compensation industry as well as an opportunity to build your own brand amongst a diverse stakeholder list. The varied opportunities presented as part of the role allows for a variety of career progression options. Allianz prides itself on providing an attractive work-life balance to foster a positive environment to work and develop within.

About the role

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application

About you

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.