Cluster Revenue Manager, Act: Drive Pricing & Occupancy

TFE Hotels Group; NURIOOTPA; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 per ann

Employee Assistance Program (EAP)

Meaningful community impact

Job summary

Country Home Services is seeking a Scheduling Coordinator to manage home care worker rosters, align client needs with staff availability, and coordinate replacements. Based in Nuriootpa, this full-time, on-site role supports planning across shifts and ensures coverage.

The role requires flexibility to work 7:00am–6:00pm, five days a week, including some weekend shifts. Not-for-profit salary packaging and an Employee Assistance Program are available, with meaningful community impact.

Qualifications

• Availability to work 7:00am–6:00pm, 5 days per week with occasional weekends.
• On-site work at Nuriootpa office.
• Certificate III in Individual Support or willingness to obtain.
• Valid police check or NDIS worker check or willingness to obtain.
• Experience scheduling and allocating Home Care Workers.
• Experience with rostering software.
• Ability to manage priorities in a fast-paced workplace.
• Excellent communication and interpersonal skills.
• Ability to work independently while collaborating in a team.
• Empathetic approach to clients and team members.
• Visual Care knowledge.
• Experience in the aged care sector.

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

Skills

Scheduling

Roster software

Customer service

Communication

Time management

Team collaboration

Empathy

Aged care experience

Education

Certificate III in IDS

Job description

Scheduling Coordinator – Full Time

Location: Australia – Remote, NW

Contract: Full time

About the role

Country Home Services is a not-for-profit that has delivered innovative, accessible home care for over 35 years.

What you’ll do

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

What you’ll need

• Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
• Ability to work on site at our Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi-task in a fast-paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

What we offer

• Not-for-profit salary packaging – up to $18,550 per annum
• Employee Assistance Program (EAP)
• The chance to make a meaningful impact in your community

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.