Experienced Medical Receptionist/Administrator

Melbourne Vascular Associates; Melbourne; On-site; AUD 39,000 - 50,000; Part time

Job summary

Melbourne Vascular Associates is seeking an experienced Medical Receptionist/Administrator to join our busy vascular surgery practice. Based primarily at Warringal Private Hospital, Heidelberg, occasional travel to Blackburn and Bundoora is required.

This is a part-time role four days per week, with a supportive team and ongoing professional development. You will manage patient bookings, registrations, Medicare billing and liaise with hospitals and clinicians to ensure a welcoming and efficient

Qualifications

• Previous experience as a receptionist and administrator in a medical or clinical setting.
• Demonstrated customer service excellence and professional communication.
• Strong organisational skills and attention to detail.

Responsibilities

• Greet patients with warmth and professionalism.
• Manage incoming calls and email enquiries.
• Schedule appointments for multiple clinicians and coordinate clinics.
• Process patient registrations and maintain accurate medical records.
• Handle Medicare billing, EFTPOS processing and invoicing.
• Manage referrals, correspondence and clinical documentation.
• Liaise with hospitals, GPs, specialists and allied health professionals.
• Prepare clinic lists and support surgeons and nursing staff.
• Perform general reception and admin duties.
• Work independently on non-consulting days.

Skills

Receptionist experience

Medical administration

Customer service

Communication skills

Organisational skills

Computer literacy

Tools

Medical practice management software

Job description

Experienced Medical Receptionist/Administrator

Melbourne Vascular Associates is a leading specialist vascular surgery practice committed to providing exceptional patient care in a professional, supportive and compassionate environment.

Due to the rapid growth of our surgical practice, we are seeking an experienced Receptionist & Administrator to join our friendly and dedicated team. This is an excellent opportunity for someone who enjoys working in a fast-paced specialist practice and takes pride in delivering outstanding customer service.

About the role

As the first point of contact for patients, you will play a vital role in creating a welcoming and professional experience while ensuring the smooth day-to-day operation of a busy specialist vascular surgery practice. Primarily based at Warringal Private Hospital in Heidelberg, this role requires travel to Blackburn and Bundoora locations to provide support one day per month. This is a part-time position (four days per week).

Key responsibilities

• Greeting patients with warmth, professionalism and empathy.
• Managing incoming phone calls and email enquiries.
• Scheduling appointments for multiple vascular surgeons and coordinating clinic sessions.
• Processing patient registrations and maintaining accurate medical records.
• Medicare billing, EFTPOS processing and invoicing.
• Managing specialist referrals, correspondence and clinical documentation.
• Liaising with hospitals, general practitioners, specialists and allied health professionals.
• Preparing clinic lists and supporting surgeons and nursing staff with administrative requirements.
• General reception and office administration duties.
• Working independently on non-consulting days.

About you

• Previous experience as a receptionist and administrator, preferably within a medical or surgical specialist practice.
• Exceptional customer service and communication skills.
• A professional, friendly and compassionate manner.
• Excellent organisational skills with strong attention to detail.
• The ability to multitask and remain calm under pressure.
• Strong computer literacy and the ability to learn new software quickly.
• Experience with medical practice management software (highly regarded).
• Knowledge of Medicare billing and specialist consulting processes (desirable).
• A proactive attitude with the ability to work independently and as part of a collaborative team.
• A supportive and respectful workplace culture.

The opportunity to work with a highly regarded team of vascular specialists.

Modern consulting rooms in a professional environment.

Ongoing training and professional development.

Competitive remuneration based on experience.

Long-term career opportunity within a growing specialist practice.

If you are an experienced receptionist/administrator who is passionate about providing exceptional patient care and enjoys working in a specialist medical environment, we would love to hear from you.