Experienced Guest Service Agent

Seabreeze Resorts; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Weekend penalty rates

Supportive team

System training

Growth opportunities

Job summary

Gemini Court Holiday Apartments is seeking a Casual Guest Service Agent for weekends, with flexible weekday shifts. You will greet guests, handle check-ins/outs, and assist with reservations for our Gold Coast resort, ensuring smooth guest experiences and smooth operations.

You will work in a busy front desk environment, coordinating with housekeeping and management, and must be confident, organized, and ready to solve problems as they arise. Australian working rights are required.

Qualifications

• Experience in front desk/reception in a hotel, resort or holiday apartments.
• Experience with a property management system (PMS) is highly regarded.
• Warm, professional manner and clear communication in person, on the phone and via email.
• Calm under pressure with a can-do attitude to guest problems.
• Australian working rights.

Responsibilities

• Check guests in and out quickly and warmly.
• Process payments on the EFTPOS machine.
• Handle reservations by phone, email and walk-in; manage OTA bookings.
• Answer guest questions and recommend local attractions, dining and transport.
• Resolve guest issues and escalate when needed.
• Coordinate with housekeeping on room readiness, late checkouts and early arrivals.
• Log maintenance requests and follow up.
• Process end-of-shift reconciliations and handovers accurately.
• Keep reception presentable and lobby tidy; support the Resort Manager.

Skills

Front desk experience

Customer service

Cash handling

Clear communication

PMS experience

Tools

PMS software

Job description

Gemini Court Holiday Apartments | Casual Guest Service Agent role. Weekdays are flexible but Saturdays and Sundays (shorter days) are a must. Hospitality Industry (General) Award, Front Office Grade 2

About us

Our Gold Coast beachside resort boasts spacious, tastefully decorated 1 , 2 , 2.5 & 4 bedroom (Penthouse) self-contained apartment accommodation in iconic Burleigh Heads, with spectacular coastal views from Burleigh Heads all the way north to Surfers Paradise.

The role

You’ll be the first face guests (and owners) see and their main point of contact during their stay. Some shifts you’ll be running reception on your own, so you need to be confident, organised and able to solve problems as they come up.

Key responsibilities

• Check guests in and out quickly and warmly.
• Process manual payments on the Eftpos machine.
• Handle reservations by phone, email and walk-in, and manage bookings coming in from online travel agents (OTAs)
• Answer guest questions and recommend local attractions, dining and transport.
• Resolve guest issues and complaints, and elevate when needed.
• Coordinate with housekeeping on room readiness, late checkouts and early arrivals.
• Log maintenance requests and follow up.
• Process end-of-shift reconciliations and handovers accurately.
• Keep reception presentable and the lobby tidy and be a support to the Resort Manager.

About you

• Experience in front desk/reception in a hotel, resort or holiday apartments is required.
• Experience with a property management system (PMS) (Resly experience favourable) is highly regarded.
• Warm, professional manner and clear communication, in person, on the phone and over email.
• Calm under pressure, with a can-do attitude to guest problems.
• Good attention to detail with cash handling, payments and bookings.
• Available to work weekends on a regular basis.
• Australian working rights.

What we offer

• Regular hours with weekend penalty rates as per the Award, plus super.
• A supportive team.
• Training on our systems and processes.
• Room to grow within a growing hospitality group.