Guest Services Agent – Weekend Shifts, Growth Path

Seabreeze Resorts; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Weekend penalty rates

Supportive team

System training

Growth opportunities

Job summary

Gemini Court Holiday Apartments is seeking a Casual Guest Service Agent for weekends, with flexible weekday shifts. You will greet guests, handle check-ins/outs, and assist with reservations for our Gold Coast resort, ensuring smooth guest experiences and smooth operations.

You will work in a busy front desk environment, coordinating with housekeeping and management, and must be confident, organized, and ready to solve problems as they arise. Australian working rights are required.

Qualifications

• Experience in front desk/reception in a hotel, resort or holiday apartments.
• Experience with a property management system (PMS) is highly regarded.
• Warm, professional manner and clear communication in person, on the phone and via email.
• Calm under pressure with a can-do attitude to guest problems.
• Australian working rights.

Responsibilities

• Check guests in and out quickly and warmly.
• Process payments on the EFTPOS machine.
• Handle reservations by phone, email and walk-in; manage OTA bookings.
• Answer guest questions and recommend local attractions, dining and transport.
• Resolve guest issues and escalate when needed.
• Coordinate with housekeeping on room readiness, late checkouts and early arrivals.
• Log maintenance requests and follow up.
• Process end-of-shift reconciliations and handovers accurately.
• Keep reception presentable and lobby tidy; support the Resort Manager.

Skills

Front desk experience

Customer service

Cash handling

Clear communication

PMS experience

Tools

PMS software

Job description

Gemini Court Holiday Apartments is seeking a Casual Guest Service Agent for weekends, with flexible weekday shifts. You will greet guests, handle check-ins/outs, and assist with reservations for our Gold Coast resort, ensuring smooth guest experiences and smooth operations.

You will work in a busy front desk environment, coordinating with housekeeping and management, and must be confident, organized, and ready to solve problems as they arise. Australian working rights are required.