Experienced Customer Service Officer Wanted!

ifindtalent; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Office located in CBD

Flexible work arrangements (2 fromhome

Thorough on-the-job training and Ment?

Job summary

ifindtalent is seeking an Experienced Customer Service Officer to join a driven team managing client enquiries on a national basis from Sydney. You will collaborate with executive management and other teams to support clients and ensure service excellence.

The role offers flexible work arrangements (2 days from home, 3 in office) and a supportive training environment designed to develop long-term careers within a corporate setting.

Qualifications

• Experience in a high-volume, phone-based customer service role.
• Excellent written and verbal communication skills.
• Ability to write clear, structured notes.
• Professional, empathetic phone demeanour.
• Ability to work autonomously and in a team.
• Experience in Salesforce (Desirable).
• Background in legal or insurance is advantageous.

Responsibilities

• Make outbound calls to engaged existing clients.
• Identify and process new enquiries from a database.
• Assess clients' situations and future needs.
• Determine eligibility based on criteria.
• Progress qualified enquiries for further assessment.
• Maintain accurate records of interactions.
• Address issues impacting customer experience.
• Perform administrative tasks as needed.
• Support team efficiency and collaboration.

Skills

High-volume CS

Verbal & written comms

Salesforce

Tools

Salesforce

Job description

Experienced Customer Service Officer Wanted!

Due to growth, our client is seeking dedicated individuals to be a part of a driven and motivated team, focusing on project work related to client enquiries. This national role involves close collaboration with executive management and team members, where supporting their clients is paramount.

As a Customer Service Officer, you will:

• Make outbound calls to engaged existing clients.
• Identify and process new enquiries from a database.
• Assess clients' situations and future needs.
• Determine eligibility based on specific criteria.
• Progress qualified enquiries for further assessment.
• Maintain accurate records of all interactions.
• Proactively address issues impacting client experience.
• Perform administrative tasks as needed.
• Support team efficiency and collaboration.

We are looking for someone with:

• Experience in high-volume customer service phone-based roles.
• Excellent written and verbal communication skills.
• Experience in Salesforce (Desirable)
• Legal or Insurance industry background (Advantageous)
• Strong attention to detail and ability to write clear, structured notes.
• Professional, empathetic, and positive phone demeanour.
• Ability to work both autonomously and in a team environment.
• Passion for customer service and a positive, 'can-do' attitude.
• Ability to build rapport and adapt to changing situations.
• Capability to prioritize and escrow workflows and enquiries when necessary.

What's On Offer:

• Office located in the heart of the CBD.
• Supportive and energetic work environment.
• Thorough on-the-job training and mentoring.
• A fast-growing and evolving team.
• Flexible work arrangements (2 from home/3 in office)
• Chance to work with an industry leader.
• Long-term career opportunities in a corporate setting.

Be part of a business that values consistency, operational efficiency, and exceptional customer service. They are committed to developing their employees and fostering a positive, successful partnership with both clients and staff.

Due to the urgency of the vacancies, only shortlisted candidates will be contacted.