Customer Service Officer

Pacific International Insurance (AU/NZ); Newcastle; On-site; AUD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible work environment

Competitive remuneration

Wellbeing Program

Volunteer opportunities

Reward and Recognition Program

Free secure parking

Job summary

An established industry player is seeking an energetic Customer Service Officer to join their dynamic team. In this role, you will manage a dedicated portfolio of customers, providing exceptional service through inbound and outbound communications. You will receive ongoing training and support to develop specialized skills in underwriting and risk assessment. The company fosters a collaborative environment, valuing work-life balance and personal growth. If you are passionate about customer service and eager to contribute to a thriving team, this opportunity is perfect for you.

Qualifications

• Exceptional service skills with a proven track record in customer relationship management.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Manage a portfolio of customers through inbound and outbound calls.
• Deliver top-notch customer service and support team growth.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Sales Skills

Job description

Job Category: Administration, Customer Service, Sales

Pacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape. Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for home services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer-centric environment.

A bit more detail on the role…

We are looking for an energetic, positive, and self-driven Customer Service Officer. You will manage and nurture a portfolio of customers by placing insurance via inbound and outbound calls and digital platforms. You will work alongside our existing customer service team responsible for the insurance renewal process. You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills in underwriting, risk assessment, sales, negotiation, and ensuring high-quality delivery of services to both our team and customers, in line with relevant regulatory requirements and business objectives.

What your day will look like…

1. Connect with current and prospective customers through personalised inbound and outbound calls and emails, managing a dedicated portfolio.
2. Deliver top-notch customer service by providing accurate and reliable information that exceeds expectations.
3. Collaborate with your team, supporting continuous improvement and driving the team's growth.
4. Capture customer interactions and streamline administrative tasks with efficiency and precision.

We would love to hear from you if you…

1. Have exceptional service skills with a proven track record in nurturing and growing a portfolio of customers and developing relationships.
2. Are achievement-oriented and love meeting and exceeding individual and team goals.
3. Are energetic and tenacious with a passion for service.
4. Have excellent communication, attention to detail, and problem-solving skills.
5. Can prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
6. Enjoy working in a collaborative team environment, whilst also working independently and taking initiative.

Previous financial service and or insurance experience is not essential but is highly regarded.

Why you will love working with us…

1. A supportive, inclusive, and flexible environment that values work-life balance.
2. Competitive remuneration and variable rewards.
3. Wellbeing Program offering EAP, annual influenza vaccination, and annual wellbeing reimbursement to support your individual wellness.
4. Volunteer and support opportunities to make a difference in your local community.
5. Reward and Recognition Program offering monetary rewards and additional leave.
6. Great office in the heart of Newcastle with free secure parking provided.

We are seeking to bring you on board as soon as possible so if you like the sound of this opportunity please apply with your resume and a brief cover letter to tell us why this role is a good fit for you.