Call Centre Op - Inbound

Zoom Recruitment; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Zoom Recruitment represents a client seeking a Customer Service Officer to support customers across Australia and New Zealand with pre-sales, onboarding and post-sales tasks, ensuring a smooth onboarding journey and excellent service. The role covers pricing requests, product information, account setup, orders, delivery ETAs and billing inquiries.

Responsibilities include handling inquiries via phone, email and chat; listening to diagnose issues; recording details accurately; collaborating with

Qualifications

• Sound time management skills and ability to communicate turnaround times
• Strong verbal and written communication skills
• Strong problem-solving and critical-thinking abilities

Responsibilities

• Handle customer enquiries via phone, email and chat to deliver a positive experience
• Listen actively to understand issues and offer the best solution
• Record all information accurately in systems and follow up to ensure resolution
• Build strong relationships with the regional Sales team to ensure customer satisfaction
• Offer solutions that meet customer needs and align with policies and processes

Skills

Time management

Verbal communication

Written communication

Job description

• Opportunity for growth working for a global company.

Our client is known as one of the world leaders in gases, engineering and healthcare. They develop safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments.

As a Customer Service Officer, you will support our client's customer base across Australia and New Zealand with Pre-Sales, Onboarding and Post-Sales related tasks ensuring the smooth onboarding of new customers and a seamless customer experience for all customers. Typical enquiry types that you will handle are pricing requests, product information enquiries, account creation and maintenance, order placement, delivery ETAs and billing related enquiries.

Your duties will include:

• Handle customer enquiries that come through phone, email, and chat channels, providing a positive customer experience that ensures the customer returns again and again.


• Actively listen to the customer to gain an understanding of the issue they are experiencing, so that you can offer them the right solution. Clarify the requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Have a strong attention to detail; using the correct transaction type; recording all necessary information accurately in the appropriate systems; following up cases where necessary to ensure the customer's enquiry is resolved


• You will ensure customer satisfaction of both internal and external customers by building strong relationships with your respective regional Sales team.


• Offer solutions that meets the customer's needs and that also aligns to our client's policies and processes

Required key skills (Functional/Technical

• Sound time management skills with the ability to effectively communicate turnaround times to customers as well as deliver on set timeframes.


• Sound verbal and written communication skills.


• Strong problem-solving skills, critical thinker.

With opportunities available across a range of departments, you'll have the chance to find a role that suits your skills and interests. Depending on the department, shifts may commence as early as 6:30 am, while others begin at 8:30 am, offering a variety of start times to support different operational needs.