Executive Services Support Officer

Queensland Corrective Services; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Corrective Services is seeking an Executive Services Support Officer to manage ministerial and executive correspondence within the MINCOR system. You will ensure quality, maintain confidential filing, and support the Commissioner’s office.

The role requires excellence in written and verbal communication, strong organisation, and the ability to work in a fast-paced, multidisciplinary team. Previous experience in administration within government is preferred.

Qualifications

• Demonstrated experience in managing high volumes of incoming and outgoing correspondence, including editing and quality assurance.
• Strong written communication and interpersonal skills with ability to liaise with stakeholders at all levels on sensitive issues.
• Ability to work in a team and autonomously, using initiative to set priorities and meet deadlines.
• Exceptional organisational skills in a high pressure, rapidly changing environment.

Responsibilities

• Process ministerial and executive correspondence through the MINCOR system, including allocations, hard copy preparations and finalisations.
• Undertake quality assurance of ministerial and executive correspondence to ensure alignment with style guide requirements for form, punctuation and grammar.
• Establish and maintain systems for the confidential management of hard copy correspondence.
• Maintain follow up systems within the Office of the Commissioner to ensure the timely finalisation of correspondence.
• Mail all finalised correspondence.
• Provide technical support to MINCOR users across the organisation, as required.
• Assist with administrative duties for the business unit, as required.
• Undertake specific work activities or projects as requested by the manager.
• Utilise high level communication skills, both written and verbal, including the ability to communicate effectively within a multidisciplinary work environment.
• Understand and implement continuous quality improvement principles.

Skills

Editing and quality assurance

Written communication

Interpersonal skills

Stakeholder liaison

Teamwork and autonomy

Organisational skills

Working under pressure

Tools

MINCOR system

Job description

Requirements

Within the context of the role accountabilities described in About the Role, the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual Contributor leadership stream:

• Demonstrated experience in managing high volumes of incoming and outgoing correspondence, including editing and quality assurance
• Strong written communication and interpersonal skills including the ability to liaise with stakeholders at all levels of the organisation including senior/executive level managers on sensitive and confidential issues
• Ability to work both in a team and autonomously, and use initiative in the absence of decision-makers to establish work priorities and meet deadlines
• Exceptional organisational skills and the ability to work within a high pressure, rapidly changing environment.

Requirements

Within the context of the role accountabilities described in About the Role, the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual Contributor leadership stream:

• Demonstrated experience in managing high volumes of incoming and outgoing correspondence, including editing and quality assurance
• Strong written communication and interpersonal skills including the ability to liaise with stakeholders at all levels of the organisation including senior/executive level managers on sensitive and confidential issues
• Ability to work both in a team and autonomously, and use initiative in the absence of decision-makers to establish work priorities and meet deadlines
• Exceptional organisational skills and the ability to work within a high pressure, rapidly changing environment.

The primary accountabilities of the Executive Services Support Officer include:

• Process ministerial and executive correspondence through the MINCOR system, including allocations, hard copy preparations and finalisations.
• Undertake quality assurance of ministerial and executive correspondence to ensure alignment with style guide requirements for form, punctuation and grammar.
• Establish and maintain systems for the confidential management of hard copy correspondence
• Maintain follow up systems within the Office of the Commissioner to ensure the timely finalisation of correspondence.
• Mail all finalised correspondence.
• Provide technical support to MINCOR users across the organisation, as required.
• Assist with administrative duties for the business unit, as required.
• Undertake specific work activities or projects as requested by the manager.
• Utilise high level communication skills, both written and verbal, including the ability to communicate effectively within a multidisciplinary work environment.
• Understand and implement continuous quality improvement principles.

The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Occupational group Administration