Senior Advisor Strategy & Insights

Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Wellbeing programs

Career development

Job summary

Department of Customer Service in NSW seeks a Senior Advisor Strategy & Insights to lead delivery of key initiatives across the Department. You will interrogate data, frame strategic options, and translate recommendations into prioritised actions that drive citizen outcomes.

The role offers hybrid work from Sydney CBD, flexible arrangements, and opportunities for career development, wellbeing programs, and ongoing learning.

Qualifications

• Strategic problem-solving using data-driven approaches to craft actionable recommendations.
• End-to-end experience from problem framing to implementation planning and tracking.
• Strong financial literacy to analyse models and drivers of value.

Responsibilities

• Diagnose and define root causes of strategic challenges using data and trends.
• Design clear, testable strategic options and budget bids for senior scrutiny.
• Translate recommendations into prioritised initiatives and measures for delivery.
• Influence executive discussions with crisp narratives and decision papers.
• Mentor colleagues and embed best practice across the team.

Skills

Strategic problem-solving

End-to-end strategy

Financial literacy

Influential communication

Change orientation

Stakeholder savvy

Growth mindset

Job description

Senior Advisor Strategy & Insights

• Ongoing full-time opportunity (35 hours per week)
• Salary: Clerk 9/10 - $133,348 – $146,945 + superannuation and leave loading
• Hybrid from Sydney CBD - flexible working arrangements and state-of-the-art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning opportunities.

Working within a supportive, high performingteam that solves meaningful problems, values continuous learning and wants tocreate the best outcomes for the people of NSW.

Solvingthe hardest problems requires the best people.

Are you passionate about driving great outcomes for the people of NSW through designing considered strategies?

Are you an experienced advisor looking for an exciting new opportunity to collaborate with leaders across DCS to transform the way our organisation operates?

Do you have a customer-centric, solution-focused, collaborative way of working?

Ifyou answered yes to these questions, then this could be your dream job.

AtDCS, we tackle the issues that shape how people live, work and do business inNSW.Our Corporate Strategy team is the engine room for that change—askingthe hard questions, sifting signal from noise, and turning insight intopractical, organisation wide action. If you thrive on solving meaningfulproblems, enjoy working end-to-end across the strategy value chain, and want your work to move the dial forcitizens and colleagues alike, we’d love to meet you.

Weare seeking a Senior Strategy Advisor to bring their passion forproblem-solving to lead and enable the delivery of key initiatives across theDepartment.

What you’ll do:

• Diagnose and define:Interrogate data, evidence and trends to pinpoint the root causes of our biggest strategic challenges.
• Design and frame:Shape clear, testable strategic options, business operating models and budget bids that stand up to senior level scrutiny.
• Drive through to delivery:Translate recommendations into prioritised initiatives, success measures and decision papers that accelerate execution.
• Influence for impact:Bring an independent, critical thinking lens to executive discussions—bridging analytics with persuasive storytelling to win buying and secure resources.
• Continuously uplift:Champion structured problem-solving disciplines and intellectual rigor across the team, mentoring colleagues and embedding best practice.

To be successfulin this role, you will bring:

• Strategic problem-solving expertise: Applying hypothesis-led, data-driven techniques to clarify complex issues and craft actionable recommendations.
• End-to-end strategy value-chain experience: Demonstrated ability to move seamlessly from framing a problem through analysis and option design to implementation planning and performance tracking.
• Sharp critical-thinking and financial literacy: Comfort dissecting financial models, operational data and qualitative insights to surface the real drivers of value.
• Influential communication: Proven skill translating dense analysis into crisp executive narratives and recommendation papers – briefings, slides and business cases that drive decisions.
• Change orientation: Track record of turning strategic insights into tangible organisational change, with a focus towards citizen outcomes and public value.
• Stakeholder savvy: Ability to build high-trust relationships across diverse functions and seniorities, balancing consultation with independent judgement.
• Growth mindset: Curiosity, adaptability and commitment to lifting he team’s collective capability in a fast-moving, ambiguous environment.

Whyjoin us?

Impactat scale:Youranalysis and advice will influence policy, services and investments that reachevery person in NSW.

Intellectualstretch:

Work on arolling portfolio of the Department’s most intellectually demanding and high-profilechallenges.

Supportiveculture:

Be partof a tightknit, high calibre team that values diversity of thought, healthydebate and continuous learning.

For enquiries relating to the position, please contact [e-mail]. For enquiries relating to the recruitment process please contact [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Applications close 9.59am Monday 12th October 2026.

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process