Executive Lounge Attendant - Guest Experience & F&B Pro

Hilton Hotels & Resorts; Sydney; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discount travel nights for you and up

Discounts on Hilton outlets

Hilton University training

Bonus annual leave after 2 years

Inclusive environment

Job summary

Hilton Hotels & Resorts in Sydney is hiring an Executive Lounge Attendant to deliver exceptional service in the Executive Lounge. You will assist with check-in/out, greet guests warmly, recognise VIPs and Hilton Honors members, and respond promptly to guest questions.

Join a team that values guest satisfaction, collaboration across Front Office and F&B, and a positive culture. Flexibility for mornings, evenings, weekends and public holidays is required.

Qualifications

• A genuine passion for customer service and creating memorable guest experiences.
• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
• Strong organisational skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding food and beverage service to Executive Lounge guests.
• Assist with guest check-in and check-out while responding to guest enquiries in a friendly and professional manner.
• Create a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
• Handle guest requests and resolve concerns promptly and professionally.
• Maintain a clean, organised and well-presented Executive Lounge.
• Set up and replenish food and beverage offerings throughout service periods.
• Promote Hilton Honours and its benefits to eligible guests.
• Work collaboratively with the Front Office and Food & Beverage teams to deliver exceptional guest experiences.
• Contribute to a positive team culture while maintaining Hilton's high service standards.

Skills

Customer service

Communication

Guest relations

Multitasking

Teamwork

Job description

Hilton Hotels & Resorts in Sydney is hiring an Executive Lounge Attendant to deliver exceptional service in the Executive Lounge. You will assist with check-in/out, greet guests warmly, recognise VIPs and Hilton Honors members, and respond promptly to guest questions.

Join a team that values guest satisfaction, collaboration across Front Office and F&B, and a positive culture. Flexibility for mornings, evenings, weekends and public holidays is required.