Housekeeping Supervisor

Doma Hotels; South Canberra; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Staff discounts

Parking

Wellness facilities

Staff bootcamp

Food & beverage

Early access to developments

Job summary

Doma Hotels in Barton, Canberra, is seeking a Superstar Housekeeping Supervisor in a part-time capacity. You will lead and mentor the housekeeping attendants, ensuring efficient turnover and hygienic practices, and serve as the first point of contact in the absence of the housekeeping manager.

The role emphasizes guest service, leadership, and compliance with safety procedures, with a focus on luxury hospitality standards and collaboration across hotel departments.

Qualifications

• 5-star guest-service skills and experience in a similar role.
• proven leadership skills and qualities
• maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• provide friendly, courteous and professional service at all times
• maintain professional working relationships with your colleagues and all other departments
• understanding and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety
• flexibility in your job function in order to meet business demands and guest service needs

Responsibilities

• train and mentor Room Attendants whilst working together to clean effectively
• perform daily cleaning procedures in guest rooms and public areas according to the Doma Group
• service guests' rooms when required or when directed by management
• become familiar with room types, layout of the hotel, facilities and the emergency procedures for the housekeeping department
• handle lost property in a professional manner following the procedures of hotels.
• observe and practice all security procedures for yourself, guest property and the hotel premises
• respond to all guest needs in a courteous and timely manner
• ensure all WHS practices are utilised when performing duties
• report any damaged equipment and maintenance requirements directly into opera.
• maintain inventory and supplies of equipment on trolley and supplies room

Skills

Guest-service

Leadership

Attention to detail

Communication skills

Job description

The Realm precinct is busier than ever, so we are searching for a Superstar Housekeeping Supervisor to support our rapidly expanding, innovative and award-winning Team, in a part time capacity.

Our Story

The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.

Doma Hotels has been developing and managing hotels in Canberra for over 30 years, and today, Doma Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.

We are passionate about high performance living and wellness. We are not just a company; we are a community vested in each other’s success. We value humility and a team approach at every level of the company.

About the role

Working in a fun and lively environment the Housekeeping Supervisor leads by example, ensuring all housekeeping attendants have the necessary skills to carry out their responsibilities in the hotel. This role assists and mentors the housekeeping team, in maintain effective and efficient turnover of rooms and ensures safe and hygienic practices. You will be the first point for contact for the housekeeping team in the absence of the housekeeping manager.

Responsibilities include;

train and mentor Room Attendants whilst working together to clean effectively

perform daily cleaning procedures in guest rooms and public areas according to the Doma Group

service guests' rooms when required or when directed by management

become familiar with room types, layout of the hotel, facilities and the emergency procedures for the housekeeping department

handle lost property in a professional manner following the procedures of hotels.

observe and practice all security procedures for yourself, guest property and the hotel premises

respond to all guest needs in a courteous and timely manner

ensure all WHS practices are utilised when performing duties

report any damaged equipment and maintenance requirements directly into opera.

maintain inventory and supplies of equipment on trolley and supplies room

What you will bring

At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you'll adore interacting with our staff and guests.

Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

5-star guest-service skills and experience in a similar role

proven leadership skills and qualities

maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

provide friendly, courteous and professional service at all times

maintain professional working relationships with your colleagues and all other departments

understanding and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety

flexibility in your job function in order to meet business demands and guest service needs

Why you want to join our Team

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to)

• discounts across; accommodation (for themselves, friends and family)
• parking
• wellness facilities (the spa and the gym)
• complimentary staff bootcamp
• food and beverage
• early bird access to Doma residential apartment developments

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Thisroleisonly open to applicants with full working rights in Australia.

Only candidates who have been shortlisted will be contacted.