Assistant Housekeeping Manager

The Ritz-Carlton; City of Melbourne; On-site; AUD 85,000 - 102,000; Full time

Benefits offered by this job

Accommodation discounts

Life With the Works

Birthday leave

Career development

Employee Assistance Program

Referral program

Inclusive culture

Global luxury portfolio

Job summary

The Ritz-Carlton, Melbourne, seeks an experienced Assistant Housekeeping Manager to lead and inspire a large housekeeping team. You will drive luxury standards for guest rooms and public spaces, reporting to the Executive Head Housekeeper and collaborating with Front Office and Engineering to deliver exceptional service.

Ideal candidates bring 5-star hotel experience, strong leadership, and a proven track record in recruitment, training, and budget management to ensure flawless presentation and

Qualifications

• Experience in luxury hotel 5-star environments.
• Proven ability to lead large housekeeping teams.
• Track record of achieving guest satisfaction and quality targets.
• Experience with recruitment, training and succession planning.

Responsibilities

• Assist in leading day-to-day housekeeping operations to meet luxury standards.
• Support Executive Head Housekeeper in driving performance and priorities.
• Lead, coach and develop the housekeeping team with engagement and accountability.
• Oversee room readiness, inspections and daily task allocation for a seamless guest experience.
• Collaborate with Front Office, Engineering and other departments to address guest needs.
• Monitor guest feedback and provide timely, personalized solutions.
• Manage staffing, payroll and departmental expenses in line with budget.
• Maintain inventory of linen, amenities, uniforms and supplies.
• Ensure compliance with brand standards, procedures, and safety requirements.
• Identify opportunities to improve service, productivity and efficiency.

Skills

Luxury hotel experience

Team leadership

Guest satisfaction

Budget management

Recruitment & training

Job description

At The Ritz-Carlton, Melbourne, exceptional guest experiences are shaped by an uncompromising attention to detail. We are seeking an experienced and passionate Assistant Housekeeping Manager to lead and inspire our Housekeeping team, ensuring our guest rooms and public spaces consistently reflect the impeccable standards synonymous with The Ritz-Carlton.

Reporting to the Executive Head Housekeeper, you will play a key leadership role within the department, overseeing daily operations, developing and motivating our Ladies and Gentlemen, and driving a culture of excellence, accountability and genuine care. This is an exciting opportunity for a hands-on luxury hospitality leader who takes pride in creating memorable experiences through exceptional presentation and service.

Our Ideal Candidate:

• Luxury hotel or 5-star hospitality experience.
• Experience managing large housekeeping teams.
• Proven track record of achieving quality and guest satisfaction targets.
• Experience with recruitment, training, and succession planning.
• Self-driven, adaptable, and results-oriented with a focus on guest satisfaction.
• Experience managing budgets and departmental costs.

Key Responsibilities:

• Assist in leading the day-to-day Housekeeping operation, ensuring guest rooms and public areas consistently meet The Ritz-Carlton’s luxury standards.
• Support the Executive Head Housekeeper in driving departmental performance, service excellence and operational priorities.
• Lead, coach and develop the Housekeeping team, fostering a culture of engagement, accountability and genuine care.
• Oversee room readiness, inspections and daily task allocation to ensure a seamless guest experience.
• Partner closely with Front Office, Engineering and other departments to address guest and operational needs.
• Monitor guest feedback and service opportunities promptly, empowering the team to deliver thoughtful and personalised solutions.
• Manage staffing, productivity, payroll and departmental expenses in line with business requirements and budget.
• Maintain appropriate inventory levels of linen, amenities, uniforms and operating supplies.
• Ensure compliance with brand standards, hotel procedures, workplace health and safety requirements.
• Identify opportunities to continuously improve service, productivity and operational efficiency.

Remuneration and Benefits:

• Exclusive discounts on accommodation, food and beverage across more than 10,000 Marriott International hotels worldwide.
• Marriott's "Life With the Works" benefits, supporting flexibility, wellbeing and work-life balance.
• Paid birthday leave and opportunities for extended leave to pursue personal passions.
• World-class learning, development and career pathways across Marriott International's global luxury portfolio.
• Access to financial, mental and physical wellbeing support through our Employee Assistance Program.
• Employee Referral Program incentives.
• A culture built on inclusion, respect, diversity and belonging.
• The opportunity to build your career with the world's largest and most admired hospitality company

The Ritz-Carlton, Melbourne is proud to be an equal opportunity employer. We celebrate diversity, cultivate inclusion, and are committed to creating a workplace where all Ladies and Gentlemen feel valued, respected, and empowered to reach their full potential.