Senior Desktop Analyst: Elite Exec Support (Melbourne, 6mo)

Data#3 Limited; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work options

Flexible working arrangements

Job summary

Data#3 is a Melbourne-based employer seeking a Senior Desktop Analyst for a 6-month, full-time role with potential to transition to permanent based on performance. The successful candidate will deliver advanced Windows 11 and M365 support, and manage desktop infrastructure for a major client.

Required: at least 4 years in a desktop analyst role, strong customer service, and experience engaging with senior executives while meeting SLAs.

Qualifications

• Minimum 4 years in a Desktop Analyst or related role with proven troubleshooting skills.

Responsibilities

• Resolve complex technical issues escalated by the team.
• Provide timely responses to customer problems and queries.
• Follow the escalation process and keep customers updated on progress.
• Contribute to knowledge sharing and process improvements.
• Maintain high quality service and adhere to SLAs.
• Log updates accurately in the call system.

Skills

Senior team player

Customer service

Executive engagement

Problem solving

Deadline adherence

Tools

Windows 11

InTune

Autopilot

Azure Entra ID

Exchange Shell/GUI

OneDrive

PowerShell

Azure AD

MDM/AVD

Job description

Data#3 is a Melbourne-based employer seeking a Senior Desktop Analyst for a 6-month, full-time role with potential to transition to permanent based on performance. The successful candidate will deliver advanced Windows 11 and M365 support, and manage desktop infrastructure for a major client.

Required: at least 4 years in a desktop analyst role, strong customer service, and experience engaging with senior executives while meeting SLAs.