Executive Concierge

Iss Global; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Company laptop and mobile

Inclusive workplace that valuesdivers@

Job summary

ISS is seeking an Executive Concierge in North Sydney for a full-time, Monday-to-Friday position. You will greet clients and visitors, manage client-facing spaces, and coordinate meetings and events with a focus on excellence and brand values.

You will collaborate with internal teams to maintain high standards of presentation, ensure smooth operations, and contribute to a safe, inclusive, and engaging workplace environment. The role offers development opportunities within a global organisation.

Qualifications

• Experience in hospitality or customer service.
• Strong communication and stakeholder management skills.
• Proven ability to multitask and manage priorities in a busy workspace.

Responsibilities

• Provide a warm, professional welcome and deliver excellent service.
• Serve as primary contact for client-facing workspaces and events.
• Ensure meeting rooms are prepared, stocked, and tech issues resolved quickly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events and online community engagements.
• Monitor relevant mailboxes and administrative processes.
• Champion sustainability and cost-conscious decisions in daily operations.

Skills

Hospitality experience

Customer service

Stakeholder management

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Administration & Office Support, Workplace Experience, Customer Service

Create exceptional experiences. Deliver the unexpected.

Be part of something bigger. Be part of ISS.

We have an exciting opportunity for a passionate and service-driven individual to join our team as an Executive Concierge in North Sydney on a Full Time basis, working Monday to Friday, covering either the 8am to 4pm or 10am to 6pm shift. This role is all about creating an outstanding workplace experience for employees, clients, and visitors—making every interaction personal, enjoyable, and memorable.

As an ambassador for our brand principles and culture, you’ll play a key role in ensuring our client-facing spaces and events reflect excellence and innovation.

What You’ll Do

• Provide a warm, professional welcome and deliver exceptional customer service.
• Act as the primary contact for client-facing workspaces and internal events.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events, activations, and online community engagement.
• Monitor and manage relevant mailboxes and administrative processes.
• Drive sustainability and cost-conscious decisions in daily operations.

What We Offer

• Competitive remuneration package.
• Company laptop and mobile.
• Inclusive workplace that values diversity and equal opportunity.
• Ongoing training and development via our Learning Management System.
• Career growth opportunities within our global organisation.
• Staff discounts across insurance, childcare, and more.
• A strong focus on work-life balance and employee safety.

What We’re Looking For

• Proven experience in hospitality or customer service with a track record of delivering exceptional experiences.
• Strong stakeholder management and communication skills.
• Excellent multitasking, time management, and organisational abilities.
• Professional presentation and proficiency in Microsoft Office.
• Self-motivated, solution-focused team player.
• Ability to work independently and manage priorities.
• Clear police check (within the last 3 months) and meeting compliance requirements.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted